The primary aim of this course is to understand what makes a customer angry and recognise the common triggers and emotions associated with dissatisfaction. The course looks to develop effective communication skills, providing participants with strategies to de-escalate tense situations and foster ac
DurationCourse Aims:
The primary aim of this course is to understand what makes a customer angry and recognise the common triggers and emotions associated with dissatisfaction. The course looks to develop effective communication skills, providing participants with strategies to de-escalate tense situations and foster active listening skills to comprehend customer concerns empathetically. It also covers conflict resolution techniques along with methods to address customer grievances.
Course Objectives:
At the end of this course delegates will be able to:
Identify common factors that lead to customer dissatisfaction and anger.
Demonstrate effective questioning and active listening skills to recognise customer concerns.
Feel confident when conveying empathy and understanding when required.
Apply conflict resolution techniques if confronted by an angry customer.
Evaluate the effectiveness of different conflict resolution approaches.
Introduce stress management exercises to cope with challenging customer interactions.
Display a customer-centric approach in problem-solving and decision-making.
The workshop will include scenario based exercises and role playing.
Who We Are
We are a leading edge provider of leadership and management development programmes, talent assessment and development services and formal training courses. Our aim is our strap line ‘Developing People to Drive Performance’ and that it what we do. We create measurable change that drives business growth through the development of people.
We have built an enviable reputation for retaining clients over a long period, which we have achieved by understanding their needs and working in partnership with them to deliver personalised solutions that create measurable change.
We work internationally and our experience, capabilities and scale mean we can deliver highly impactful learning and development interventions to clients across most industries in all the major European Languages.
We constantly update our programmes and interventions to ensure they reflect latest research and thinking, and we are committed to putting our clients’ interests first and foremost.
Ultimately we build on the premise that personal and team development drives business growth and performance, which is why we do what we do.
Anger Management Course Is Offered By LTM Training and Mentoring
With over 30 years in Personal Development and Training we work with experts in their fields to deliver courses that are tailored to your needs, in an engaging and informative way.
Introduction Many world, and government health organizations, have become so concerned, they have issued guidelines to employers on how to reduce stress at work, and recommend staff attend stress management programmes.
Pro Courses helps people living in the UK find nearby training courses. Locate a course that fits your schedule and reserve your seat online. As an instructor for another curriculum, you may apply to become an instructor for ProTrainings and will then be granted access to list your courses on the w...
Use a variety of skills to control your anger when you experience it
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan