The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
DurationThe aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies for effective negotiation skills.
Then explore techniques for influencing & persuasion skills, explain assertiveness techniques and finally to practice how to remain in control in the face of aggressive behaviour.
Aspect Training established in June 2000 to help support local care organisations by providing statutory and mandatory training to employees.
With over 20 years of experience, we are now one of the UK’s leading specialists in statutory and mandatory Health & Social Care training. Our team support a variety of businesses and organisations across the UK, such as Residential Care and Nursing Homes, Home Care Services, Schools, Councils and individuals who are self-employed.
We provide qualifications and both classroom and online training to small, medium and large businesses nationwide. No business is too large or too small! “All progress takes place outside of the comfort zone and our team are here to help and guide you along the way”
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
Managing conflict at work is becoming an increasing challenge for employers. The number of individual employment disputes that result in employment tribunal applications continues to increase, meaning that an ability to manage conflict and ‘difficult people’, whether in the workplace or not, ...
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
Our course on 'Conflict Management in Hospitality' is meticulously designed to equip you with the essential skills and techniques to understand, prevent, and resolve conflicts effectively.
Participants will learn strategies to handle difficult people and challenging conversations effectively. The course explores behavioural insights, mindset changes, and techniques for courageous conversations.
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