The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
DurationThe aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies for effective negotiation skills.
Then explore techniques for influencing & persuasion skills, explain assertiveness techniques and finally to practice how to remain in control in the face of aggressive behaviour.
Aspect Training established in June 2000 to help support local care organisations by providing statutory and mandatory training to employees.
With over 20 years of experience, we are now one of the UK’s leading specialists in statutory and mandatory Health & Social Care training. Our team support a variety of businesses and organisations across the UK, such as Residential Care and Nursing Homes, Home Care Services, Schools, Councils and individuals who are self-employed.
We provide qualifications and both classroom and online training to small, medium and large businesses nationwide. No business is too large or too small! “All progress takes place outside of the comfort zone and our team are here to help and guide you along the way”
Conflict Management “Deter Detect-Delay-Response” Skills.
Identify how and why conflict occurs by exploring your own values and motivation
Conflict can arise in any situation, but it often falls to the direct manager to try to resolve it in the workplace. In this one day session, we will explore where conflict comes from and how it is fuelled.
To improve professional confidence of social care practitioners in Managing Challenging Conversations & Conflict Training to assist in successfully employing professional curiosity in a social care context.
Conflict Resolution Course Is Offered By Emmaculate Care Services
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