The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
DurationThe aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies for effective negotiation skills.
Then explore techniques for influencing & persuasion skills, explain assertiveness techniques and finally to practice how to remain in control in the face of aggressive behaviour.
Aspect Training established in June 2000 to help support local care organisations by providing statutory and mandatory training to employees.
With over 20 years of experience, we are now one of the UK’s leading specialists in statutory and mandatory Health & Social Care training. Our team support a variety of businesses and organisations across the UK, such as Residential Care and Nursing Homes, Home Care Services, Schools, Councils and individuals who are self-employed.
We provide qualifications and both classroom and online training to small, medium and large businesses nationwide. No business is too large or too small! “All progress takes place outside of the comfort zone and our team are here to help and guide you along the way”
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
Effective and harmonious team relationships are essential to the productivity of any business.
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way.
Unresolved conflicts can slow down work and harm team relations. Effective conflict resolution fosters a positive workplace, encourages teamwork, and prevents issues from worsening.
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
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