The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
DurationThe aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies for effective negotiation skills.
Then explore techniques for influencing & persuasion skills, explain assertiveness techniques and finally to practice how to remain in control in the face of aggressive behaviour.
Aspect Training established in June 2000 to help support local care organisations by providing statutory and mandatory training to employees.
With over 20 years of experience, we are now one of the UK’s leading specialists in statutory and mandatory Health & Social Care training. Our team support a variety of businesses and organisations across the UK, such as Residential Care and Nursing Homes, Home Care Services, Schools, Councils and individuals who are self-employed.
We provide qualifications and both classroom and online training to small, medium and large businesses nationwide. No business is too large or too small! “All progress takes place outside of the comfort zone and our team are here to help and guide you along the way”
Our course on 'Conflict Management in Hospitality' is meticulously designed to equip you with the essential skills and techniques to understand, prevent, and resolve conflicts effectively.
our training programmes are designed to improve employee performance and positively impact workplace cultures.
We help you to enhance your skills and focus on what is important to be both legally compliant and feel the pride you deserve for doing what can be a difficult job well.
It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.
This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:
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