De-escalation Techniques and Managing Conflict

by Aspect Training Ltd Claim Listing

The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies

£320

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Aspect Training Ltd Logo

img Duration

6 Hours

Course Details

The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies for effective negotiation skills.

Then explore techniques for influencing & persuasion skills, explain assertiveness techniques and finally to practice how to remain in control in the face of aggressive behaviour.

  • Sheffield Branch

    Eckington Business Centre, 62 Market Street, Sheffield

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