The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
DurationThe aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies for effective negotiation skills.
Then explore techniques for influencing & persuasion skills, explain assertiveness techniques and finally to practice how to remain in control in the face of aggressive behaviour.
Aspect Training established in June 2000 to help support local care organisations by providing statutory and mandatory training to employees.
With over 20 years of experience, we are now one of the UK’s leading specialists in statutory and mandatory Health & Social Care training. Our team support a variety of businesses and organisations across the UK, such as Residential Care and Nursing Homes, Home Care Services, Schools, Councils and individuals who are self-employed.
We provide qualifications and both classroom and online training to small, medium and large businesses nationwide. No business is too large or too small! “All progress takes place outside of the comfort zone and our team are here to help and guide you along the way”
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
The Level 3 Delivering Conflict Management Security Training Course in Luton offered by Amzia Training is an accredited qualification designed to meet the requirements of trainers who aim to provide scenario-based conflict management training.
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
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