The objective of this course is to develop techniques for dealing with conflict and to understand the nature of and the necessity of conflict. Wherever you work, whatever you do there is always the possibility for conflict. Many people find conflict extremely difficult to deal with and often shy aw
Dealing with Conflict
Develop techniques for dealing with conflict.
Objectives
The objective of this course is to develop techniques for dealing with conflict and to understand the nature of and the necessity of conflict.
Wherever you work, whatever you do there is always the possibility for conflict. Many people find conflict extremely difficult to deal with and often shy away from situations rather than deal with conflict. This course will show that not all conflict is bad and that there are techniques that result in positive outcomes for all.
Contents
What is conflict?
Collective and individual conflict
Communication
Dealing with difficult people
Assertiveness techniques
Guidelines for dealing with conflict assertively
We have been successfully providing health and safety, mechanical skills and personal development training to company employees and individuals since 1993
Our expertise and experience allows our customers to comply with current legislation, provide certification for employees and help to ensure a safer work environment.
Having built a reputation for sharing knowledge,we are a trusted training provider with strong and ongoing relations with our customers across industries including oil and gas; marine; public sector; construction and food and drink.
Our Head Office is based at our independently owned training facility in Dyce, Aberdeen. The one and a half acre site comprising of 14 classrooms; large workshops and yard areas is ideally suited to theory and practical based training.
We have dedicated practical training areas for:
Lifting Operations; Rigging & Lifting and Banksman Slinging
Forklift training – two covered areas
Confined Space, including a mobile Restricted Access Trainer for instruction at customer premises.
Manual Handling
First Aid training
Working at Height
Family owned and operated, we are extremely proud of our consistently high standards and reputation.
We are an accredited training provider recognised by the following industry bodies:
National Examination Board Occupational Safety and Health (NEBOSH)
Independent Training Standards Scheme and Register (ITSSAR)
Qual Safe Awards {QA}
Institute for Occupational Safety and Health (IOSH)
Prefabricated Access Suppliers’ and Manufacturers’ Association (PASMA)
We are the first company in Aberdeen to gain IOSH accreditation for Confined Space.
Safety Support
Many small or medium sized companies may not employ a Health and Safety Advisor but must operate in accordance to legislation and regulation. We can offer safety support services tailored to a company’s requirements.
Conference Facilities
Our dedicated conference facilities are popular with customers wanting a discreet setting for private meetings; seminars or conferences for up to 50 delegates. Rooms are equipped to high audio/visual specification and experienced Evolve staff will help make every event run smoothly.
Organisational support from enhance coaching is designed to help you, your employees and your organisation achieve your goals and get the maximum benefit.
The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and
Communicate assertively in a conflict situation, without harming the customer relationship
Our Conflict Resolution course offers effective solutions when dealing with conflict in the workplace.
in our 1-to-1 and group coaching programmes we combine different approaches to get the results you want. Our programmes are often made up of combinations of on job observation and feedback, off job performance coaching, personal development coaching, directed coaching and live ‘in call’ coachin...
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