Devise solutions and approaches to deal with common situations that create problems or customer dissatisfaction
Dealing with Conflict and Assertiveness
Learning objectives and expected outcomes
Enhance or learn new skills to achieve great customer experiences
Develop good relationships through using a structured and proven process for dealing with problems and queries
Improve customer loyalty and recommendations
Devise solutions and approaches to deal with common situations that create problems or customer dissatisfaction
Course content includes
The Conflict Management model, what approach to use and when to minimise conflict whilst also achieving your objectives
The process to follow when dealing with aggressive people (face to face, email and phone)
Definition of assertiveness and why it is very effective
Assertiveness skills- the different approaches and when to use them
How to say NO nicely or push back when needed
How to maintain rapport during conflict or difficult situations
How to deal with problems that involve multiple people
About Us
E-learning, classroom and online sales training and development programmes working with clients across the North West, UK and USA
Transforming customer experiences and optimising sales results so you outperform the competition
We work with Sales Leaders and CEOs to help them achieve record-breaking turnovers and sales results through business development strategies, sales process development, technology applications, sales training and customer service programmes.
Distance working is increasing, so we have to ask, how can we improve our sales team's performance and adapt to the new buyer behaviours and lead generation methods. All our sales trainers have successfully worked with SME’s and Blue-Chip companies alike to optimise their team’s sales performance.
In a growing digital age, your sales team must gain the best business development skills to secure new business and generate high growth from your existing clients.
Whether you are selling software or other products, services or solutions, our courses and 360-degree sales training solution will develop your sales team and help you enhance business performance. Fast track or long-term training programmes, we can help you accelerate your sales team’s performance.
Solutions2Success is an industry accredited online sales training and blended learning organisation based in the North West UK, providing leading sales training programs to sales teams across many sectors.
Both UK and USA companies benefit from bespoke sales training programs curated by our Institute of Sales Management Education Endorsed Centre’s highly experienced sales trainers to help ensure sales teams can transform customer experience and optimise sales results.
At Solutions2Success, we pride ourselves on curating personal approaches to each client and tailoring our sales training programs to achieve great results so you achieve your sales objectives. We support companies both locally in the UK and Across the USA.
If you're marketing to individuals or businesses, you'll need to be familiar with various ideas when it comes to modern sales strategies. Times are changing.
Whether you’re selling products, selling software or services, every year, they are innovating, and you need to do the same to stay ahead of the competition and exceed customer’s expectations. Understanding people is the same.
Through our online sales training and 360-degree blending learning approach, your sales team will develop an excellent knowledge of the sales process steps and strategies, business development and lead generation, social selling, key account acquisition and development, telephone sales and face to face meetings.
By conducting continuous online sales training and development through a blended learning approach, you can improve revenue and connect efficiently with clients by utilising sales tactics from validated theories and proven sales methods.
Our industry experts will work with you and your business development and account management team to aid and enhance your sales team's skills.
Whether you're searching for intensive sales training or focusing on solution selling sales tactics for selling software or solutions, we've got you covered. Our industry accredited team will assist you in increasing revenue and developing deeper relationships with your customers.
We offer expert training and coaching, consultancy, and support, as well as team development. Our coordinated sales training programs are designed to support your business team, sales operation, HR and training department. For more insight and information on the online sales training programs, get in touch today.
The Art of Negotiation and Conflict Management, introduces the skills required for taking part in successful negotiations and raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation.
Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact,
This workshop is for those seeking to understand an individual’s response to conflict, consider useful ways to resolve and repair relationships, as well as the potential benefits of positively working through conflict.
You will gain a knowledge of how to spot potential conflict and an understanding of how to reduce and deal with both potential and actual conflict in the workplace. You will learn how to monitor conflict and understand its potential impact on business.
This qualification provides employees with a foundation in conflict resolution. Emphasis is placed on the importance of personal safety when assessing risks, managing escalation, and de-escalating confrontational behaviour in a workplace situation.
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