This comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills to work safely, confidently and effectively within difficult or conflict situations
DurationThis comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills to work safely, confidently and effectively within difficult or conflict situations that occur in the workplace and public facing roles.
What You Will Study:
Topics include:
Cardiff and Vale College is one of the largest colleges in the UK, delivering high-quality education and training within the Capital Region of Wales.
We have more than 30,000 learners each year across full-time and part-time college courses, university qualifications, and apprenticeship programs, along with dedicated training provisions for employers.
We develop skilled and employable people – with some of the best student success rates in the sector and a focus on experiences that ensure our learners stand out and progress.
This course provides participants with the opportunity to identify how a crisis can impact an organization and what should be done to mitigate its effects.
Difficult workplace conversations are inevitable and this course is for those who would like to develop their confidence in these situations. It explores the nature of ‘difficult conversations’ and provides practical tools and tips for managing these.
Conflict: 3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.
This course is for anyone who works with other people. It is especially suited, but not exclusively, for line managers, team leaders and supervisors. The skills learned on this course can be applied in many everyday situations that we have to deal with.
Our highly skilled and experienced staff are the key to our success and we have successfully built our client base to include,
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