This comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills to work safely, confidently and effectively within difficult or conflict situations
DurationThis comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills to work safely, confidently and effectively within difficult or conflict situations that occur in the workplace and public facing roles.
What You Will Study:
Topics include:
Cardiff and Vale College is one of the largest colleges in the UK, delivering high-quality education and training within the Capital Region of Wales.
We have more than 30,000 learners each year across full-time and part-time college courses, university qualifications, and apprenticeship programs, along with dedicated training provisions for employers.
We develop skilled and employable people – with some of the best student success rates in the sector and a focus on experiences that ensure our learners stand out and progress.
Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
Introduction Overall, effective telephone communication plays a vital role in navigating challenging situations by providing immediate access, clarity, empathy, problem-solving capabilities, and relationship-building opportunities, ultimately contributing to better outcomes and smoother resolution ...
We have a passion for delivering engaging workshops and training sessions and are used to delivering both face to face and online.
To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
Inspiring and effective people managers and line managers are critical to the success of any organisation, as they are responsible for increasing productivity, ensuring targets are met and also for creating inclusive environments where employees feel engaged, respected and valued.
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