This comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills to work safely, confidently and effectively within difficult or conflict situations
DurationThis comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills to work safely, confidently and effectively within difficult or conflict situations that occur in the workplace and public facing roles.
What You Will Study:
Topics include:
Cardiff and Vale College is one of the largest colleges in the UK, delivering high-quality education and training within the Capital Region of Wales.
We have more than 30,000 learners each year across full-time and part-time college courses, university qualifications, and apprenticeship programs, along with dedicated training provisions for employers.
We develop skilled and employable people – with some of the best student success rates in the sector and a focus on experiences that ensure our learners stand out and progress.
To provide health and social care training according to the locale and national standards to enhance skills of the staff to improve patient care and experience.
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To enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to a...
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