develop a range of skills and techniques that will enable them to deal more confidently and more successfully with a range of behaviour-driven difficult situations
Dealing With Diffcult Behavior And Situations
As a result of attending this course, delegates will:
appreciate why people behave in a difficult manner and prepare for the many reasons
appreciate their own emotions when dealing with difficult behaviour and prepare accordingly
develop a range of skills and techniques that will enable them to deal more confidently and more successfully with a range of behaviour-driven difficult situations
Session 1: What is Difficult Behaviour?
How do we feel about dealing with it?
Session 2: Placing Difficult Behaviour on the Spectrum
Dealing with difficult and aggressive behaviour from colleagues
Developing confidence and assertiveness skills
Getting posture and body language right
Choosing the right words
Session 3: The Correct Interpersonal Skills
Re-building positive relationships for the future
Personal Development Planning
The Influencing Style audit
Questions and discussion regarding the application of the results
The three stages of helping
Assessing your communication style
Session 4: Giving Bad News
Getting started, the role of rehearsal
Managing expectations
Asking someone to change their behaviour
Avoiding inflammatory words
Coping with emotion
Short film – ‘Giving Bad News’
Followed by discussion
Session 5: Preparing for a Difficult Conversation
The importance of preparation
Having a clear objective
What sort of ‘Yes’ do you want?
The emotional bank account
Session 6: Creating the Right Atmosphere
Why is atmosphere important?
Habitual approaches to conflict
Five different styles of approach
Discussion and exercise
Session 7: Action Session
Delegates prepare an action list of things they will do differently/implement when back in the workplace.
Why choose Yellowday?
Yellowday provides organisations with high quality, effective training to enhance individual, team and overall business performance.
If you are looking for a good quality, reliable training service that will inform, inspire and motivate your people, then Yellowday can help.
We will take the time to understand your organisation and what you need from your training – and we’ll deliver effective training sessions that will help you achieve real results.
Here are some of the benefits our customers enjoy:
A reliable, personal and prompt service – from enquiry to delivery and beyond!
Working with a team of enthusiastic, inspiring and motivating business professionals with many years’ experience in delivering high quality training solutions
A fair pricing strategy for both in-house training and discounted open scheduled courses helps customers get the most from their training budget
A free outsourcing service – if you are short on time or resource, let us help – Yellowday has an extensive network of training partners so we are able to source a wide variety of training course subjects quickly and at competitive prices
Training needs analysis and tailoring the training to meet your needs – all provided at no extra charge (unless substantial time to carry out the work is required!)
Help with the administration at no extra charge – we are happy to help with the logistics, from organising the training venue to sending out course joining instructions
Free training evaluation summary – helping you measure your return on investment and recommending further possible areas for development
Based in Hampshire we are centrally located and are happy to work with clients across the UK and Europe
Our trainers
Enjoyable training with an experienced practitioner are two of the key ingredients needed for effective training.
When you work with Yellowday’s training consultants you work with current practitioners of all the subjects they deliver. With many years business experience working at all levels, our trainers bring a wealth of experience to bear on the issues you face in your organisation.
Our trainers have extensive experience delivering training across a broad range of public and private sector organisations. They specialise in the design and delivery of business training and coaching programmes.
All with unique training styles, they are great communicators and have lively, enthusiastic, flexible approaches that encourage and maintain interest.
Everyone at Yellowday is focused on helping people achieve their potential and realise their purpose!
The Confederation of British Industry estimates that the cost of workplace Conflict is around £33 Billion each year. It also estimates that up to 20% of Leaders’ time is spent dealing with Conflict.
Effective feedback is essential for an open and collaborative culture, but feedback is often feared and avoided. This session gives people the skills and confidence to have difficult conversations leading to better relationships in the workplace. Suitable for anyone responsible for giving motivatio...
The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships t...
This training focuses on management and resolution enabling participants to develop the skills to develop and nurture internal and external relationships.
This course aims to teach participants how to identify the root causes of conflicts, analyze the situation, and develop strategies to resolve them.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy