DurationDealing with Difficult Behaviour
Introduction
What is behaviour?
Why do people behave badly?
How does it affect your organisation?
What can you do about it?
The Bully
Bullying
Types
Origins
Reasons
Forms
Dealing with it
The Martyr and Over-Zealous
Reasons
Signs
Actions
The Narcissist
Origins
Signs
What you should do to handle it
The Passive-Aggressive
How doing “nothing” can have major consequences
Practical solution
The Persistent Fault-Finder
Verbal and non-verbal language
Dealing with widespread behaviour
A message to managers and faultfinders
Clams and Chatterers
Opposite ends of the spectrum
Triggers
Correct actions to take to handle them
Our History
Prolog Training was established in 1995, with the aim of providing high quality and effective computer training to UK business customers at competitive prices. Today we have a large team of expert trainers who are able to deliver on site training to most areas of England and some parts of Wales. Of course, our training is also available online wherever you are in the world.
What We Do
We provide a range of computer training courses and services which cover the essential skills to succeed in today's demanding workplace, specialising in Microsoft applications.
We offer a friendly and professional service, and are passionate about delivering service excellence. Our team of trainers are highly experienced, and we take pride in the excellent long term relationships we've developed with our customers over the years.
Our customers range from small enterprises to large international corporations, including the following sectors:
Aerospace
Airlines
Banks
Car Manufacturers
Construction
Education
Energy
Engineering
Fashion
Financial Services
Food & Drink
Government
Healthcare
Hotels
Insurance
Legal
Local Government
Pharmaceuticals
Police
Retail
Sports Clubs
Supermarkets
Telecoms
Transportation
Utilities
All of our training sessions are run for one customer at a time - we don't do public courses. Mostly, it's for groups of 4 or 5 people at a time, though we're happy teaching up to 10 people at once, or individuals if required.
Training Style
We think people learn more effectively in a relaxed, informal atmosphere - so you'll find our instructors to be friendly and approachable. If there's something you don't understand, just ask. We're there to help!
Conflict Management and Risk Training refers to a set of skills and knowledge that individuals acquire to effectively manage, de-escalate, and resolve conflicts while minimizing risks in various situations. Th
Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those inv...
The process is assisted by a trained mediator who acts as a facilitator. The process works by encouraging the parties to speak to each other and reach a mutually acceptable agreement that will sort out their problems.
Managing Difficult Conversations Course Is Offered By Formation People
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way.
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