Dealing with Difficult Behaviour

by Prolog Training Claim Listing

What you should do to handle it

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img Duration

1 Day

Course Details

Dealing with Difficult Behaviour

Introduction

  • What is behaviour?

  • Why do people behave badly?

  • How does it affect your organisation?

  • What can you do about it?

The Bully

  • Bullying

  • Types

  • Origins

  • Reasons

  • Forms

  • Dealing with it

The Martyr and Over-Zealous

  • Reasons

  • Signs

  • Actions

The Narcissist

  • Origins

  • Signs

  • What you should do to handle it

The Passive-Aggressive

  • How doing “nothing” can have major consequences

  • Practical solution

The Persistent Fault-Finder

  • Verbal and non-verbal language

  • Dealing with widespread behaviour

  • A message to managers and faultfinders

Clams and Chatterers

  • Opposite ends of the spectrum

  • Triggers

  • Correct actions to take to handle them

  • Milton Keynes Branch

    314 Midsummer Boulevard, Milton Keynes

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