Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
DurationHandle the most difficult customers with confidence and care—and build an unparalleled customer service reputation.
Are you unsure how to handle angry customers? Finding your approach only escalates aggression? It’s possible to settle these situations empathetically and reduce stress for all concerned. This course looks at the sources of conflict and how you can handle them more effectively.
You’ll evaluate your current approach to conflict management, consider factors that may be affecting communication, and learn advanced verbal techniques for de-escalation. Ideal for professionals on the frontline, it will help you collaborate with clients of all kinds to problem-solve and achieve mutually agreeable outcomes.
What Is Covered In The Course?
There’s a lot happening here at the University of Adelaide. Education. Research. Innovation. But it all stems from one motivation—progress. For our students. Our community. Our world. And we can’t wait to see what’s around the next corner.
In a fast-changing world where new industries emerge and the future of work is constantly evolving, it is knowledge that will keep you moving forward in your career.
Our online, face-to-face and blended range of professional and continuing education courses will ensure you learn, grow, adapt and thrive with Professional and Continuing Education (PACE).
While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace
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