Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
DurationHandle the most difficult customers with confidence and care—and build an unparalleled customer service reputation.
Are you unsure how to handle angry customers? Finding your approach only escalates aggression? It’s possible to settle these situations empathetically and reduce stress for all concerned. This course looks at the sources of conflict and how you can handle them more effectively.
You’ll evaluate your current approach to conflict management, consider factors that may be affecting communication, and learn advanced verbal techniques for de-escalation. Ideal for professionals on the frontline, it will help you collaborate with clients of all kinds to problem-solve and achieve mutually agreeable outcomes.
What Is Covered In The Course?
There’s a lot happening here at the University of Adelaide. Education. Research. Innovation. But it all stems from one motivation—progress. For our students. Our community. Our world. And we can’t wait to see what’s around the next corner.
In a fast-changing world where new industries emerge and the future of work is constantly evolving, it is knowledge that will keep you moving forward in your career.
Our online, face-to-face and blended range of professional and continuing education courses will ensure you learn, grow, adapt and thrive with Professional and Continuing Education (PACE).
Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, imple...
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
In order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them. Many organisations lose sight of what their customer’s need a...
This 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
This course equips you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events and commercial cookery.
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