Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.
Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.
Through practical exercises and drawing on our facilitator’s vast experience and psychology background, you will be empowered to pick your battles, turn around negative behaviours and attitudes, communicate effectively, and set clear boundaries for what you will and will not tolerate.
Key Learning Outcomes
Explore the psychology behind different personality types – what makes a "difficult" person?
Learn how the conscious and subconscious mind shape behaviour
Learn your triggers – which people will you perceive as more difficult than others?
Manage the emotions in the workplace
Avoid unintentionally escalating the problem
Tips to remain calm and stress-free in tense situations
Understand the praise and punishment trap
Keys to communicate effectively to handle difficult people
Match your communication style to different personalities
Explore how you can be soft on the person and firm on the issue
Using assertiveness to address difficult behaviours
Constructively manage complaints and aggression
Create permanent behaviour change without having to confront
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Empower your employees with our Conflict Resolution training course, specifically designed for individuals who encounter challenging negotiations and emotionally volatile individuals, or require enhanced communication skills.
When two or more people come together they potentially have differences and conflicts. We often don’t even know why we feel good or bad about something or someone. People with different personalities, goals and needs can learn how to work out their differences in constructive ways.
Conflict Management Training is offered by New Zealand Security Association. The stated objective of the New Zealand Security Association is to do all things necessary and lawful to ensure there is always available to the New Zealand public
This course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques.
Learn strategies to manage conflict, increase organisational performance and enhance group outcomes.
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