Participants will learn strategies to handle difficult people and challenging conversations effectively. The course explores behavioural insights, mindset changes, and techniques for courageous conversations.
DurationDealing with Difficult People and Challenging Conversations
Participants will learn strategies to handle difficult people and challenging conversations effectively. The course explores behavioural insights, mindset changes, and techniques for courageous conversations.
- Identify types of difficult people and their behaviours. - Apply strategies for managing difficult interactions. - Reflect on personal attitudes and approaches. - Understand how to conduct challenging conversations effectively.
Our courses are designed to meet the ever-rising standards and scrutiny of the care sector. We believe that current best practices and compliance with legislation are essential in delivering quality service to those providing care and support and that informed, well trained staff are the key to achieving this.
We offer a wide range of vocational courses available both in-person and online, making it easier for you to book courses for your staff. Our courses cover all core standards and equip everyone with the knowledge to perform at their very best.
Can’t find the course you’re looking for? No worries, we’re here to help! Just contact us and we’ll do everything we can to assist you.
At Trust Training, we take pride in our commitment to providing the highest quality courses and training services.
Trust Training is your partner to achieve excellence in health and social care, childcare and mental health training so why not join us in making a difference in the sector!
Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
After attending this course, you will have a better understanding of when it is appropriate to have those challenging conversations as well as how to plan and confidently manage the conversation.
This course is suitable for managers or supervisors who would like to improve their skills and take the fear out of difficult conversations.
Using various strategies and techniques based around communication skills to help prevent potentially dangerous situations from occurring or escalating.
Not ready to commit to a full apprenticeship programme? We can design a schedule around the aspirations of your business, from standalone sessions to a complete skills development plan.
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