Participants will learn strategies to handle difficult people and challenging conversations effectively. The course explores behavioural insights, mindset changes, and techniques for courageous conversations.
Dealing with Difficult People and Challenging Conversations
Participants will learn strategies to handle difficult people and challenging conversations effectively. The course explores behavioural insights, mindset changes, and techniques for courageous conversations.
- Identify types of difficult people and their behaviours. - Apply strategies for managing difficult interactions. - Reflect on personal attitudes and approaches. - Understand how to conduct challenging conversations effectively.
Our courses are designed to meet the ever-rising standards and scrutiny of the care sector. We believe that current best practices and compliance with legislation are essential in delivering quality service to those providing care and support and that informed, well trained staff are the key to achieving this.
We offer a wide range of vocational courses available both in-person and online, making it easier for you to book courses for your staff. Our courses cover all core standards and equip everyone with the knowledge to perform at their very best.
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At Trust Training, we take pride in our commitment to providing the highest quality courses and training services.
Trust Training is your partner to achieve excellence in health and social care, childcare and mental health training so why not join us in making a difference in the sector!
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