Dealing with Difficult People and Challenging Conversations

by Trust Training Claim Listing

Participants will learn strategies to handle difficult people and challenging conversations effectively. The course explores behavioural insights, mindset changes, and techniques for courageous conversations.

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Course Details

Dealing with Difficult People and Challenging Conversations

Participants will learn strategies to handle difficult people and challenging conversations effectively. The course explores behavioural insights, mindset changes, and techniques for courageous conversations.

- Identify types of difficult people and their behaviours. - Apply strategies for managing difficult interactions. - Reflect on personal attitudes and approaches. - Understand how to conduct challenging conversations effectively.

  • Edinburgh Branch

    1/1 Bearford House 39 Hanover Street, Edinburgh

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