Dealing with Difficult People

Overview

This workshop explores the reasons for conflict and the strategies we can adopt in order to defuse or neutralise conflict. We will explore some key models for conflict management and the difference between assertive and aggressive behaviour. Having practiced in small groups, delegates will leave the workshop with a simple strategy for handling difficult conversations.

• Why are some people “difficult” and what can we do about it?

• How can we be more assertive without being aggressive?

• What is your individual style for managing conflict?

• What are the key similarities of conflict management strategies?

• How to feel more positive about approaching and managing a Difficult Conversation.