This workshop explores the reasons for conflict and the strategies we can adopt in order to defuse or neutralise conflict. We will explore some key models for conflict management and the difference between assertive and aggressive behaviour. Having practiced in small groups, delegates will leave the
DurationOverview
This workshop explores the reasons for conflict and the strategies we can adopt in order to defuse or neutralise conflict. We will explore some key models for conflict management and the difference between assertive and aggressive behaviour. Having practiced in small groups, delegates will leave the workshop with a simple strategy for handling difficult conversations.
Why are some people “difficult” and what can we do about it?
How can we be more assertive without being aggressive?
What is your individual style for managing conflict?
What are the key similarities of conflict management strategies?
How to feel more positive about approaching and managing a Difficult Conversation.
About Us
What Does Beaumont Resilience Training Do?
Beaumont Training started delivering Resilience Training in 2009 and was one of the first companies in the UK and Europe to do so.
Since then we have successfully worked with large multinationals, SMEs, the voluntary and public sectors, as well as schools, colleges and universities.
My name is Jo Higgins-Cezza and I am the lead trainer and founder of Beaumont Training. You can read more below about how I first discovered the power of Resilience Training and have brought life-changing moments into people's lives.
Building on the basics of effective communication, this course aims to boost your confidence in handling challenging situations. You'll learn to communicate unpopular information, defuse tense conversations, and effectively respond to challenging behaviour from individuals.
Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
This course gives you an understanding of problem-solving. It covers how to recognise a problem, the effects and how to plan a solution to solve the problem.
This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way
Some jobs require us to cope with expected or unexpected verbal confrontation. Have you ever felt attacked with words, expressions, or emotions? What do you do when an individual or groups response seems designed to upset you, to throw you off balance, or make you lose your cool? This course is for
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