This workshop explores the reasons for conflict and the strategies we can adopt in order to defuse or neutralise conflict. We will explore some key models for conflict management and the difference between assertive and aggressive behaviour. Having practiced in small groups, delegates will leave the
DurationOverview
This workshop explores the reasons for conflict and the strategies we can adopt in order to defuse or neutralise conflict. We will explore some key models for conflict management and the difference between assertive and aggressive behaviour. Having practiced in small groups, delegates will leave the workshop with a simple strategy for handling difficult conversations.
Why are some people “difficult” and what can we do about it?
How can we be more assertive without being aggressive?
What is your individual style for managing conflict?
What are the key similarities of conflict management strategies?
How to feel more positive about approaching and managing a Difficult Conversation.
About Us
What Does Beaumont Resilience Training Do?
Beaumont Training started delivering Resilience Training in 2009 and was one of the first companies in the UK and Europe to do so.
Since then we have successfully worked with large multinationals, SMEs, the voluntary and public sectors, as well as schools, colleges and universities.
My name is Jo Higgins-Cezza and I am the lead trainer and founder of Beaumont Training. You can read more below about how I first discovered the power of Resilience Training and have brought life-changing moments into people's lives.
This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.
This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and suitable for anyone with a customer-facing role dealing with service users or the public.
This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
Conflict management and resolution is a key management skill that can be developed. Conflict can be termed as an unproductive emotion which can have a negative impact on teams and on targets.
We also offer a range of training services to help your business, be it corporate or voluntary and community based, deal with issues or problems effectively and efficiently.
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