There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.
DurationDealing with Difficult People
There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.
Learning Outcomes
You will discover:
How we can encourage/discourage difficult behaviour
How we can develop and maintain professional working relationships
Acceptable boundaries
Deflection strategies concluding difficult behaviour
Dealing with bullying behaviours
Developing techniques to avoid becoming distressed
Suitable For
This course is suitable for anyone working in situations where 'difficult people' are a problem.
Supporting Communities Together
Voluntary Action Leeds (VAL) is a charity that supports communities by helping people and organisations that do good in Leeds.
Our vision
Our vision is that there is a thriving voluntary and community sector in Leeds, which works with communities to enable positive social action.
Our mission
Our mission is to strengthen and champion groups, organisations and movements to lead on achieving positive social change.
This course will look at aspects of law and conflict; how to deal with conflict and dissipate conflict within your team. Scroll down to view a brief course description and list of key modules.
Highly effective leaders and managers need to understand and have challenging and effective conversations and consider the risks associated with poor quality communication.
This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
By the end of this Conflict Resolution and Negotiation Skills training, you will have learnt how to anticipate, resolve and learn from conflict situations. This will include using a variety of techniques and developing confident in dealing with difficult situations.
Build their confidence to deliver your message, build relationships, manage teams, projects and their time
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