There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.
DurationDealing with Difficult People
There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.
Learning Outcomes
You will discover:
How we can encourage/discourage difficult behaviour
How we can develop and maintain professional working relationships
Acceptable boundaries
Deflection strategies concluding difficult behaviour
Dealing with bullying behaviours
Developing techniques to avoid becoming distressed
Suitable For
This course is suitable for anyone working in situations where 'difficult people' are a problem.
Supporting Communities Together
Voluntary Action Leeds (VAL) is a charity that supports communities by helping people and organisations that do good in Leeds.
Our vision
Our vision is that there is a thriving voluntary and community sector in Leeds, which works with communities to enable positive social action.
Our mission
Our mission is to strengthen and champion groups, organisations and movements to lead on achieving positive social change.
Providing you with the confidence to have crucial conversations more successfully, whilst understanding their critical importance to the performance of your team and organisation.
Our training courses are tailored for each individual businesses needs and we draw from a wide range of core material. This has been developed through years of experience and study of the science of developing people and businesses.
Highly effective leaders and managers need to understand and have challenging and effective conversations and consider the risks associated with poor quality communication.
you will learn about the different types of conflicts that can arise in the workplace and the strategies and approaches that can be used to resolve them.
The course focuses on the skills required to build good relationships, to minimise the risk of conflict and to deal with conflict when it arises in a constructive manner. The course delivers practical techniques to enable you to difficult and potentially confrontational situations confidently.
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