Dealing with Difficult People

by Doing Good Leeds Claim Listing

There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.

£60

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Course Details

Dealing with Difficult People

There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.

Learning Outcomes

You will discover:

  • How we can encourage/discourage difficult behaviour

  • How we can develop and maintain professional working relationships

  • Acceptable boundaries

  • Deflection strategies concluding difficult behaviour

  • Dealing with bullying behaviours

  • Developing techniques to avoid becoming distressed

Suitable For

This course is suitable for anyone working in situations where 'difficult people' are a problem.

  • Leeds Branch

    Stringer House, 34 Lupton St, Leeds

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