All our business skills training courses are delivered by experts in their field. They provide effective and practical knowledge that individuals can use to develop their personal skills for the modern workplace.
DurationDealing with Difficult Phone Callers course is offered by IT Champion Ltd
All our business skills training courses are delivered by experts in their field. They provide effective and practical knowledge that individuals can use to develop their personal skills for the modern workplace.
These courses can be tailored to contain a wide range of subjects to suit individual learning requirements and they are designed to inspire individuals to fulfil their full potential.
We realise that time away from work is valuable, so you need to ensure that your investment in training delivers immediate results in terms of meeting goals for personal development, improving performance and providing key knowledge and skills that can be applied in the real world.
We are an Exeter based, 30+ strong team of professionals who love what we do. We are growing, investing in our people, and dedicated to being the best Managed IT Support Provider.
Discover what we do differently:
We offer comprehensive and competitive Managed IT Support plans that include an open and transparent approach and has the region’s only Zero Risk Guarantee.
We are the Managed IT Support partner with the technical skills and expertise to help your organisation maximise technology to improve how you work. You will be partnering with an IT Support provider with a firm focus on the future.
Our Microsoft Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.
Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...
This course is designed for nursing, care and medical practitioners or for those who may come into contact with challenging behaviour, volatile and uncertain situations.
The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
This course will give you an understanding of conflict in the place of work and how this can be prevented.
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
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