Defusing Angry & Abusive People

by Brightstar Claim Listing

This course will show you how to read the signs of anger and recognise the potential for violence. You will learn techniques to handle your own reactions in stressful situations and how to best communicate with people at different stages of the anger cycle.

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Course Details

We all encounter angry people and while we cannot always defuse anger, we can learn how not to inadvertently escalate it into violence.

This course will show you how to read the signs of anger and recognise the potential for violence. You will learn techniques to handle your own reactions in stressful situations and how to best communicate with people at different stages of the anger cycle.

 

Key Learning Outcomes

  • How to identify the different stages of anger

  • Techniques which will help you to stay calm and in control

  • Understand your personal triggers and reactions

  • Learn how to talk a person down from anger

  • Know how to avoid escalating the violence

  • Auckland Branch

    B:Hive Smales Farm 72 Taharoto Road, Auckland

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