Excellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”.
DurationExcellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”. It costs an organization five times as much to win a new customer than to keep a current one.
Since 2003, GEM Consultancy has been widely known for providing corporate training and professional development in developing leaders. Having a team of experienced and competent trainers, our training has been able to enrich and inspire learners at every stage of their career journey.
With a strong focus in key areas of learning, our aim is to enhance workforce professional capacity. At GEM, our mantra in delivering training is that it must be measurable and participants must be able to put what they learnt into practice to increase organisational performance.
It is critical that training is to be highly interactive, learner-centered focus and programmes are designed with best practices that can be immediately applied in the work environment. We emphasise on this to ensure our programmes to enhance learning and all our participants will enjoy their journey of learning with us.
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.
Customers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape and platform.
Telephone Skills training is offered by Via Commerce. Via Commerce Sdn. Bhd. was incorporated in 2002 by a group of professionals from various backgrounds.
Customer Service course is offered by EBS Guyana Inc.Executive Business Solutions (EBS) Guyana Inc is a Business Training and Consulting company, located in Guyana, South America.
The handling Customer Complaints Professionally course is offered by KTS College for all skill levels. We provide quality and innovative education and training that enable a diverse student population to achieve its educational goals.
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