Delivering Effective Quality Customer Care

by Gem Consultancy Claim Listing

Excellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”.

RM1300

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Course Details

Excellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”. It costs an organization five times as much to win a new customer than to keep a current one.

  • Kuching Branch

    2nd Floor, L9659, SL 17, Kuching
  • Miri Branch

    A 2-03 & A 2-03A, Miri Times Square (Block A), Miri

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