Excellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”.
DurationExcellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”. It costs an organization five times as much to win a new customer than to keep a current one.
Since 2003, GEM Consultancy has been widely known for providing corporate training and professional development in developing leaders. Having a team of experienced and competent trainers, our training has been able to enrich and inspire learners at every stage of their career journey.
With a strong focus in key areas of learning, our aim is to enhance workforce professional capacity. At GEM, our mantra in delivering training is that it must be measurable and participants must be able to put what they learnt into practice to increase organisational performance.
It is critical that training is to be highly interactive, learner-centered focus and programmes are designed with best practices that can be immediately applied in the work environment. We emphasise on this to ensure our programmes to enhance learning and all our participants will enjoy their journey of learning with us.
This professional phone skills course from pd training teaches you on how to represent your organization in a clear, friendly yet professional way. Remember, excellent customer service is an important ingredient to the success of any organization.
The handling Customer Complaints Professionally course is offered by KTS College for all skill levels. We provide quality and innovative education and training that enable a diverse student population to achieve its educational goals.
Certified Customer Service Excellence course is offered by Master Trainers. We are training provider in Malaysia with a team of highly experienced training experts , coaches, consultants who are passionate in solving human capital and human resources problems, challenges and issue.
Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.
This english program exposes the participants to vocabulary and appropriate english that will be used often in the airline industry and the business world too. Emphasis is also placed on improving listening and speaking skills through plenty of audio listening practices, discussions and presentatio...
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