Excellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”.
DurationExcellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”. It costs an organization five times as much to win a new customer than to keep a current one.
Since 2003, GEM Consultancy has been widely known for providing corporate training and professional development in developing leaders. Having a team of experienced and competent trainers, our training has been able to enrich and inspire learners at every stage of their career journey.
With a strong focus in key areas of learning, our aim is to enhance workforce professional capacity. At GEM, our mantra in delivering training is that it must be measurable and participants must be able to put what they learnt into practice to increase organisational performance.
It is critical that training is to be highly interactive, learner-centered focus and programmes are designed with best practices that can be immediately applied in the work environment. We emphasise on this to ensure our programmes to enhance learning and all our participants will enjoy their journey of learning with us.
Customers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape and platform.
Our customer satisfaction training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These customer service training courses also show you how to measure your organization’s ability to meet and exceed customer expectations.
This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business.
The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.
Atcen has certified over 900 contact centre professionals from various organizations. Working with western kentucky university, division of extended learning and outreach, atcen conducts a series of contact centre certification programs to ensure the contact centre operations are recognized and poi...
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