Who should attend? This course is aimed at anyone who communicates with customers, either internally or externally, face to face or on the phone, and the managers who lead them.
DurationWho should attend? This course is aimed at anyone who communicates with customers, either internally or externally, face to face or on the phone, and the managers who lead them.
Why should you attend?
Course outline
By the end of this course, delegates will be able to :
Always get off on the right foot with customers by:
Deal with moments of truth effectively and professionally; moments such as:
Assessment
Progression
About
Gloucestershire Enterprise Ltd (GEL) provides practical high quality, affordable training courses and qualification development programmes to businesses of all sizes, types and sectors in Gloucestershire and beyond.
We provide a range of services that are relevant, comprehensive, widely accessible, affordable and delivered with the highest levels of customer service. We are based at Twigworth Court Business Centre where we provide the following services:
Training:
An open programme of over 130 different short courses in business, leadership and management skills, including short course qualification programmes to national standards, and supported by an online Virtual Learning Environment (VLE).
In-House training for organisations from our range of open programme courses or qualification programmes.
Bespoke training designed with you to meet your outcomes, from tailored versions of an open programme course to completely bespoke leadership and management programmes.
We also accredit existing company training programmes using the ILM Assured Award accreditation.
Higher education programmes that offer a one, two or three year degree in business or leadership & management depending on experience or qualifications. Progression is available to a masters in entrepreneurial leadership.
DiSC Profiling designed to help develop self-awareness and emotional intelligence
Qualifications:
Short course qualifications to provide a foundation of leadership and management skills from Level 2 to Level 7
Specialist Health & Safety qualifications accredited by IOSH, NEBOSH and City & Guilds
Higher level and specialist qualifications accredited by ILM, APM and HE Universities.
Apprenticeship Development:
We are on the Register of Apprenticeship Training Providers (RoAPT) and are able to offer a range of development programmes mapped to the new Apprenticeship Standards. We are currently delivering Advanced and Higher Level Apprenticeships.
If you want to motivate your staff through improving their skills, Gloucestershire Enterprise is the first place you should call
Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
Dealing with customers in the right way can really boost your business. Dealing with them in the wrong way can be very harmful and cause unnecessary extra work dealing with complaints.
The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
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