Who should attend? This course is aimed at anyone who communicates with customers, either internally or externally, face to face or on the phone, and the managers who lead them.
DurationWho should attend? This course is aimed at anyone who communicates with customers, either internally or externally, face to face or on the phone, and the managers who lead them.
Why should you attend?
Course outline
By the end of this course, delegates will be able to :
Always get off on the right foot with customers by:
Deal with moments of truth effectively and professionally; moments such as:
Assessment
Progression
About
Gloucestershire Enterprise Ltd (GEL) provides practical high quality, affordable training courses and qualification development programmes to businesses of all sizes, types and sectors in Gloucestershire and beyond.
We provide a range of services that are relevant, comprehensive, widely accessible, affordable and delivered with the highest levels of customer service. We are based at Twigworth Court Business Centre where we provide the following services:
Training:
An open programme of over 130 different short courses in business, leadership and management skills, including short course qualification programmes to national standards, and supported by an online Virtual Learning Environment (VLE).
In-House training for organisations from our range of open programme courses or qualification programmes.
Bespoke training designed with you to meet your outcomes, from tailored versions of an open programme course to completely bespoke leadership and management programmes.
We also accredit existing company training programmes using the ILM Assured Award accreditation.
Higher education programmes that offer a one, two or three year degree in business or leadership & management depending on experience or qualifications. Progression is available to a masters in entrepreneurial leadership.
DiSC Profiling designed to help develop self-awareness and emotional intelligence
Qualifications:
Short course qualifications to provide a foundation of leadership and management skills from Level 2 to Level 7
Specialist Health & Safety qualifications accredited by IOSH, NEBOSH and City & Guilds
Higher level and specialist qualifications accredited by ILM, APM and HE Universities.
Apprenticeship Development:
We are on the Register of Apprenticeship Training Providers (RoAPT) and are able to offer a range of development programmes mapped to the new Apprenticeship Standards. We are currently delivering Advanced and Higher Level Apprenticeships.
If you want to motivate your staff through improving their skills, Gloucestershire Enterprise is the first place you should call
Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, re...
The role of a Customer Service Practitioner is to deliver high-quality products and services to the customers of the organisation you’re working for.
A customer service executive of the corporate, participants is likely to handle customers interactions in the best possible way. The hopes of both delegates company and clients hinge on his ability to offer the correct service in the right way possible.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
The Customer Service Skills Training course is designed for individuals to learn what it means to provide excellent customer service. Outstanding customer service is integral to the success of any organsiation.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan