A positive customer experience (CX) can influence whether a consumer returns or goes elsewhere. A company's relationship with its consumers is about far more than boosting product ratings or lowering wait times.
DurationA positive customer experience (CX) can influence whether a consumer returns or goes elsewhere. A company's relationship with its consumers is about far more than boosting product ratings or lowering wait times.
Understanding the customer journey is studying what consumers go through from the minute they start thinking about making a purchase and then aiming to make the process as easy, transparent, and effective as possible.
The creation of strong brand awareness or competitive advantage cannot be achieved just via products and services. Competitors might provide identical goods and services to you, but what sets you apart from the competition is the CX you give your clients.
In this two-day customer experience course, you will explore how design thinking can help you create a customer experience that not only adds to your bottom line but also add value to your customers.
You will get also experience for yourself the process of using design thinking to design a customer experience that sets you apart from the competition. By the end of the course, you will a final concept that will be ready to be implemented.
Learning Outcomes:
Aventis Learning Group (ALG) is the corporate training arm of Aventis Graduate School (AGS), a private educational institution dedicated to the upgrading of working professionals.
As Asia’s leading multi-award-winning corporate training solutions provider headquartered in Singapore, we are fully committed to providing enriching, practical, and cutting-edge professional courses and solutions that fulfil the learning and development needs of Professionals, Managers, and Executives (PMEs).
Established in 2008, we pride ourselves on having a successful track record of over a decade in conducting an average of over 600 professional courses, seminars, and professional certification courses annually in niche areas to keep up with the evolving industry and market trends.
Aventis is recognized as the ‘Corporate Training Provider of the Year’ in Singapore, a prestigious recognition awarded by the Prestige Award 2021/2022, and is also a Certified “Great Place to Work ®” Company since 2022.
Aventis has also been recognised as the Best Corporate Training Provider for our ‘Communications’ and ‘Personal Effectiveness & Productivity’ courses, and the Gold Standard Service Provider for our ‘Finance Management’ and ‘Senior Management & Leadership’ courses, awarded by the prestigious JobsCentral Training, Education, and Development (T.E.D.) Awards in 2018.
As your one-stop corporate training solutions provider, we offer various modes of learning to suit different profiles of working professionals. We offer classroom learning, virtual learning via Zoom, and self-paced e-learning courses.
In addition, we offer customised training solutions for organisations such as courseware development, in-house training, blended learning, as well as Training Needs Analysis (TNA). With these in place, combined with a strong team of over 100 associate trainers and subject matter experts, we have attracted over 60,000 satisfied learners.
Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.
The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
This course will equip learners with the necessary skills and knowledge in building relationships with customers.
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