The programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
DurationThe programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
Participants will learn the meaning of exceptional service, identify the barriers to delivering great service and learn to adapt to specific types of customers and their expectations.
Through case studies, video presentations and discussion, participants will be introduced to the principles of five-star service. They will also get opportunities to explore innovative approaches to achieving service excellence by employing creative thinking process when dealing with customer expectations.
Learning Objectives:
As the recipient of the Excellence in Curriculum and Assessment award at the EducationInvestor Asia Awards 2018, LSBF in Singapore provides a focused, industry-based education to more than 10,000 undergraduate and graduate students from more than 20 countries.
Customer Services course is offered by Asia Coaching Training.
Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.
Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
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