The programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
DurationThe programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
Participants will learn the meaning of exceptional service, identify the barriers to delivering great service and learn to adapt to specific types of customers and their expectations.
Through case studies, video presentations and discussion, participants will be introduced to the principles of five-star service. They will also get opportunities to explore innovative approaches to achieving service excellence by employing creative thinking process when dealing with customer expectations.
Learning Objectives:
As the recipient of the Excellence in Curriculum and Assessment award at the EducationInvestor Asia Awards 2018, LSBF in Singapore provides a focused, industry-based education to more than 10,000 undergraduate and graduate students from more than 20 countries.
This course will equip learners with the necessary skills and knowledge in building relationships with customers.
Our Customer Service Excellence Program helps achieve exceptional customer satisfaction, repeat business, referral business, brand reputation and long-term relationships.
Some of you might think that it isn’t important to hone customer service skills. But, the truth is, you will likely experience many professional situations throughout your career that require the best customer service skills.
A positive customer experience (CX) can influence whether a consumer returns or goes elsewhere. A company's relationship with its consumers is about far more than boosting product ratings or lowering wait times.
A winning formula in a customer-centric business approach entails an essential combination of disciplines. The SMU Executive Certificate in Customer Strategy aims to proactively enhance the strategic mindset of participants to be future-ready in managing new and evolving customer profiles.
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