Communicating and dealing with people is an important and integral part of our lives - be it in work or in our social and domestic lives. At some stage we all face uncomfortable and difficult situations that could potentially lead to open or hidden conflict and hostility.
DurationDeveloping Assertiveness Skills
Communicating and dealing with people is an important and integral part of our lives - be it in work or in our social and domestic lives. At some stage we all face uncomfortable and difficult situations that could potentially lead to open or hidden conflict and hostility.
This seminar examines behaviour that will enable the participant to deal with people constructively and effectively and create good productive communication internally as well as externally.
The workshop includes looking at fundamental issues with regard to assertive behaviour such as the difference between assertiveness and other behaviours like aggression. It explores the role of the voice and of body language and the reason why behaviour can become aggressive rather than assertive.
Participants will learn skills which enable them to handle conflict more positively and constructively; challenge positively and effectively; give feedback and receive criticism constructively; and generally make a more effective contribution through their communication.
Who are we?
The Liverpool Empowerment Centre, based in Rodney Street, Liverpool, is a combined therapy and training centre, specialising in counselling training, psychotherapy and counselling. It caters for clients and students throughout North West England.
More about us
The Centre was formed by Jo Edwards, a qualified and experienced psychotherapist, hypnotherapist, lecturer, and coach who has practised in Rodney Street for fifteen years. The Centre provides a range of personal therapies, clinics, workshops and accredited training.
Each of the practitioners is qualified and experienced in their range of therapies and where appropriate have clinical supervision and CPD (Continuing Professional Development).
All clients are initially assessed before a contract is agreed. The contract outlines the time, place, cost and likely duration of future sessions. The therapist will explain about the rules of confidentiality. Confidentiality is, of course, an integral part of the therapeutic relationship and all counselling and psychotherapy in general.
At the Liverpool Empowerment Centre all our therapists not only have the relevant qualifications and experience but also public liability insurance and where appropriate CRB checks (Criminal Records Bureau) and membership of an appropriate body whose ethical guidelines are followed such as the BACP (British Association for Counselling and Psychotherapy) and UKCP (the United Kingdom Council for Psychotherapy). All adhere to their professional body's code of ethics including the requirement to have continuing professional development.
Early 2011 saw the commencement of accredited counselling courses and places for future courses can be applied for at any time. (These courses were taught by Jo Edwards at the Liverpool Community College for fourteen years but the College has ceased to hold them.)
These courses include Level 2 Certificate in Counselling Concepts, Level 3 Certificate in Counselling Skills and Level 4 Diploma in the Theory and Practice of Counselling.
These are accredited by ABC Awards. Early in 2014 the Centre will commence three further courses - Level 5 Diploma in Cognitive Behavioural Therapeutic Skills and Theory, Level 5 Counselling in Independent Practice, and Level 6 Certificate in Therapeutic Counselling Supervision - accredited by CPCAB.
Assertiveness Training – This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner.
In our experience this is often a very misunderstood behaviour and is often confused with aggression. We are not born assertive and the behaviour does not come naturally to most people.
Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.
Phoenix Coaching provides bespoke single workshops, programmes and both written and video content.
Identify the difference between assertive, aggressive and passive communication and determine their own preference
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