Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
Students practise team simulations where varying opinions and needs are assessed, and collaboration is essential for survival.
You need workable techniques in your toolset. And that’s what we’re all about — professional development training you can action no matter what comes your way.
See our broad selection of business courses, programs and certification paths. Algonquin College has campuses in Ottawa, Perth, and Pembroke, Ontario, Canada, as well Kuwait. We are a leader in applied and online learning. Real training for real business.
Everyone learns differently. And every organization has unique challenges.
Which is why AC Corporate Training creates custom learning solutions for business leaders and talent managers. We can train a team, department, or the entire organization.
Custom Learning is training built for you. It’s designed and delivered according to your organizational requirements, workforce and specific needs.
Our Senior Learning Consultants work with you to assess your particular requirements to design and deliver a learning strategy that draws on the broad and deep expertise within Algonquin College’s expansive curricula, as well as from external subject matter experts (SMEs) and our in-house expertise and delivery channels.
Our deep ties with industry and professional associations ensure that our curriculum remains compliant with regulatory and certification requirements. And at the leading edge of knowledge and practice worldwide.
You can count on it.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
The quality of customer service is a key factor in the success of a company. Interactive service marketing focuses on the corresponding nature of service experiences as it relates to both the external and internal customer.
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
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