Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
Students practise team simulations where varying opinions and needs are assessed, and collaboration is essential for survival.
You need workable techniques in your toolset. And that’s what we’re all about — professional development training you can action no matter what comes your way.
See our broad selection of business courses, programs and certification paths. Algonquin College has campuses in Ottawa, Perth, and Pembroke, Ontario, Canada, as well Kuwait. We are a leader in applied and online learning. Real training for real business.
Everyone learns differently. And every organization has unique challenges.
Which is why AC Corporate Training creates custom learning solutions for business leaders and talent managers. We can train a team, department, or the entire organization.
Custom Learning is training built for you. It’s designed and delivered according to your organizational requirements, workforce and specific needs.
Our Senior Learning Consultants work with you to assess your particular requirements to design and deliver a learning strategy that draws on the broad and deep expertise within Algonquin College’s expansive curricula, as well as from external subject matter experts (SMEs) and our in-house expertise and delivery channels.
Our deep ties with industry and professional associations ensure that our curriculum remains compliant with regulatory and certification requirements. And at the leading edge of knowledge and practice worldwide.
You can count on it.
Guest Service Agents are typically the first and last point of contact for hotel guests. Known as the face of the hotel, Front Desk Agents are responsible for providing a warm welcome, an efficient check-in and check-out process and promoting the property’s facilities and local area.
The quality of customer service is a key factor in the success of a company. Interactive service marketing focuses on the corresponding nature of service experiences as it relates to both the external and internal customer.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients.
Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
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