Master the skill that distinguishes outstanding leaders from the rest. Without strong and effective relationships in business, our fast-paced, team-based and global work environments can’t function with peak efficiency.
Master the skill that distinguishes outstanding leaders from the rest. Without strong and effective relationships in business, our fast-paced, team-based and global work environments can’t function with peak efficiency.
At the heart of this efficiency are Emotional Intelligence (EI) competencies that drive strong workplace relationships and greater productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.
This course emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.
How You Will Benefit
Recognize emotional igniters and apply emotionally intelligent regulation strategies.
Identify the impact our emotional intelligence has on connecting with others.
Apply emotionally intelligent communication skills to relationship building and maintenance.
Practice listening skills that build and maintain empathy.
Practice proactive stress management techniques to stay emotionally well balanced.
Define resilience and how it impacts effectiveness at work.
Identify emotionally intelligent strategies to maintain healthy conflict.
Demonstrate a collaborative attitude at work through application of emotional intelligence.
Synthesize emotionally intelligent competencies to address complex EI challenges and opportunities.
Recognize and consciously use emotional data that shapes your professional behavioural responses
Identify and manage emotional behaviours that impact your work-based relationships and situations
Integrate empathy to promote strong team player attributes and communication
Apply emotional insights to decipher and better manage yourself within the organization
Implement emotionally intelligent insights to improve personal decision making and professional contributions
Course Features
Dealing with conflict Instrument- understand how different conflict- handling styles affect interpersonal and group dynamics- and learn to choose the appropriate style for any situation.
Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
Worksheets and exercises to enhance participation and learning
Group activities to help transfer learned skills and behaviour to the working world
Who Should Attend
Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through EI skills.
Why CMC
Recommended: 94% would recommend to others
Sustainable: Tools for immediate and lasting impact
Expert: Faculty of leading business practitioners
Flexible: Choice of in person, online, on demand
Relevant: Learning for every level
Global: Local and international content and connections
By recognizing your dominant style and developing the ability to identify traits in others, you can use Emotional Intelligence to change your behavior to interact with a wide variety of personalities and tendencies.
The primary goal of learning about our emotional intelligence is to improve personal resilience and performance by learning to be more conscious of our emotions, and more skilful in applying the appropriate emotion at the appropriate time
This highly-interactive, two-day training program will provide you with valuable tools to build your emotional intelligence and become an inspirational leader who mobilizes and empowers others.
Several self-assessment tools will be introduced to assist in the learning process and for future evaluations.
Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to identify and manage emotions in oneself and others. Developing EQ in teams can improve performance, communication, management, and relationships within the workplace.
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