Difficult Conversations & Managing Conflict

Delivered over either one full or two half days, this interactive and thought provoking workshop will provide participants with insight into effective ways of managing conflict to achieve positive outcomes. This course is only offered to groups requiring a quote and not currently available for public enrolments.

Whether you work as a leader or team member, this workshop will provide effective tools for managing conflict in the workplace. Also highly relevant to everyday life and successful relationship management.

Content:

• Identifying conflict and its causes
• Responses to conflict
• Identifying and understanding your conflict management style
• The critical assertive skills in handling conflict
• Culture and conflict
• Communication barriers