This course focuses on the development of customer service skills for specific job roles within the travel and tourism sector. Students will research a range of career options while studying for high grade achievement in English and Maths.
DurationThis course focuses on the development of customer service skills for specific job roles within the travel and tourism sector. Students will research a range of career options while studying for high grade achievement in English and Maths.
Candidates should apply for this course if they have a desire to work in a customer focussed job role within the travel and tourism sector. While the key focus of the course will be on the customer services skills for this sector, these skills are widely transferable and are required in a broad range of industry sectors.
The course will have a mixture of role play, theory and workplace activities for which students are expected to show commitment, reliability and a ‘can do’ approach, while often facing new environments or responsibilities.
Students will need to understand the importance of improving their English and Maths GCSE grades. This is essential for their onward progression to higher level courses and to enhance their CV.
Units include:
Additional subjects and activities, such as GCSEs in English and Maths, work experience and tutorials, will also be part of the timetable.
The vision of Derby College Group (DCG) is to create world-class, accessible education opportunities that enrich lives and make bright futures a reality for all. DCG is committed to providing educational excellence, championing social mobility and driving economic prosperity.
DCG delivers high-quality academic, vocational and technical education that empowers people to achieve their ambitions while providing employers across the Midlands and beyond with the talented workforce of tomorrow.
Through a dynamic and responsive curriculum, it predicts and serves the needs of its business and civic communities. Students of all ages and backgrounds are prepared for positive destinations in the next stage of their lives, whether that be further study, the world of work, entrepreneurship or independent living. They leave DCG ready to contribute to society as responsible citizens.
The Group’s portfolio of educational programmes and skills solutions is underpinned by thriving partnerships with employers, shaped by comprehensive market intelligence and informed by liaison with key stakeholders such as the D2N2 Local Enterprise Partnership.
A truly diverse organisation, the Group is formed of four Colleges – the Roundhouse, the Joseph Wright Centre, Broomfield Hall and the Community College, Ilkeston.
Every year it caters for thousands of learners spanning school pupils on pre-16 programmes, post-16 students pursuing academic and technical pathways, apprentices at all levels, higher education students, and adults seeking career progression, upskilling and reskilling.
On this year-long course you will build up a portfolio of work finding out about all the different component industries within the travel and tourism sector and studying subjects such as Customer Service, Visitor Attractions, and Tourist Destinations.
This vocational course is the equivalent of three full A Levels and will prepare you for working in one of the UK’s most exciting industries. You will learn about how the travel and tourism industry works and why it is such an important sector in the economy.
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