Diploma in Retail Management (WBL) (Sarawak)

This program focus on a hands-on experience with the industry partner in 18 months duration. Students may get the exposure in a real-world of working in the hospitality. In this program, students able to develop operational skills such as in front office, kitchen operation, food and beverage services and housekeeping.

The aim for this program is work-based learning, where students in their final year of study undertake the syllabus in an industrial placement. Teaching and learning activities are co-taught by industry and will be evaluate by industrial supervisors and academic.

Assessments will include work-based assignments, reports, presentations and on-job evaluations are among some of the forms of assessments. After WBL, there is a good chance that the industrial partner will hire the student. One goal of the WBL mode is for participating businesses to find, develop, and hold onto potential employees who can join their team after completing their education and contribute to filling staffing gaps.

Throughout the WBL phase, the industry supervisor’s duty as a “teacher” is augmented by academic. Each participating organisation will sign a memorandum of understanding (MOU) outlining their commitment and obligations to Innovative International College and the partnering industrial partner. Finally, the development and results of the interaction with the participating organisation will be periodically reviewed, and if necessary, action will be taken.

Entry Requirements

• Sijil Pelajaran Malaysia (SPM)
• Pass in SPM or equivalent with 3 credits including a pass in Bahasa Melayu and History. 

Course Structure & Modules

• The curriculum places a strong emphasis on key skills in communication, human relations, hospitality operations, and cultural diversity.

1st Year

• English Proficiency
• Introduction to Information Technology
• Principle of Management, Fundamentals of Food
• Introduction of Hospitality Industry
• Bahasa Malaysia A/B
• English for Communication
• Food Hygiene and Sanitation
• Restaurant Operation
• Housekeeping Management
• Food and Beverage Service
• Islamic Studies / Moral Studies
• Basic Cookery
• Business Communication in Hospitality Industry
• Malaysian Studies

2nd Year

• Industrial Training

3rd Year

• Industrial Training

Carrer Opportunities

Once you have successfully completed this program, it will serve as your benchmark for starting any of these fascinating jobs, including:

• Business Development Manager
• Convention / Events Planner
• Cost Control Manager
• Customer Service Manager
• Director of Operations
• Exhibition Manager
• Executive Housekeeper
• Director of Food & Beverage
• Director of Marketing
• Director of Restaurants
• Director of Sales
• Front Office Manager
• Hotel Manager
• Human Resource Manager
• Public Relations Manager
• Purchasing Manager
• Restaurant Manager
• Revenue Manager
• Rooms Division Manager
• Training Manager