Disaster Recovery and Business Continuity Training

This course is valuable for anyone involved in organisational business continuity planning, including those responsible for: ICT (Information and Communication Technology) Service Delivery, Line and project management, Facilities, Human Resources, and finance.

In this disaster recovery and business continuity course, you will gain the skills to identify mission-critical continuity needs, define sources of risk, create an incident response team charter, implement a Business Continuity Management System (BCMS), and improve organisational resilience. Learn how to build a disaster recovery plan and implement a BCMS to ensure your organisation is protected from the constant risk of business disruptions caused by internal and external threats.

Disaster Recovery and Business Continuity Training Delivery Methods

• After-course instructor coaching benefit
• Learning Tree end-of-course exam included

Disaster Recovery and Business Continuity Training Course Benefits

• Implement a Business Continuity Management System (BCMS)
• Set BCM in the organizational context
• Perform Business Impact Analysis (BIA) to identify business priorities
• Coordinate the response following an incident
• Test, maintain, and improve the BCMS

Disaster Recovery Course Outline

• Introduction and Overview

Defining Business Continuity Management

• Business continuity vs. disaster recovery
• Clarifying the terminology
• The importance of a BCMS
• Overview of ISO 22301

Running BCMS development as a project

• Obtaining the funding commitments
• Agreeing on critical success factors
• Testing deliverables

Analysing The Organisational Context
Setting goals for the BCMS

• Determining organisational risk appetite
• Defining the operational environment

Determining the needs of interested parties

• Identifying stakeholders
• Analysing stakeholder needs
• Mapping stakeholder relationships

Documenting Business Continuity Requirements
Identifying mission-critical continuity needs

• Evaluating which functions are critical
• Setting priorities based on time horizons
• Prioritising processes and applications

Performing Business Impact Analysis (BIA)

• Identifying threats
• Assessing risks to the enterprise
• Identifying business-critical activities
• Prioritising infrastructure requirements

Managing Risks to the Organisation
Characterising risks

• Defining and identifying the sources of risk
• Choosing a risk assessment method
• Communicating risks across the organisation

Developing appropriate responses

• Matching the response to the risk
• Taking preventive action
• Ensuring appropriate contingencies are in place

Responding to Incidents
Creating the incident response plan

• Capturing the planning output
• Creating incident response team charters
• Defining roles and responsibilities
• Responding to incident scenarios
• Information directories and equipment inventories

Directing the incident response team

• Setting up the command centre
• Planning and conducting communications
• Connecting with emergency services
• Team actions following an incident

Designing Contingency Arrangements
Establishing a standby site

• Site choices: configuration and acquisition
• Choosing suppliers: in-house vs. third-party
• Specifying equipment

Selecting backup and restore strategies

• Matching strategy to operational constraints
• Meeting the organisation's storage requirements for vital records

Restoring communications and recovering users

• Determining vital users with the BIA
• Rerouting voice, mail, goods delivery
• Eliminating single points of failure
• Connecting end users
• Meeting varied user-recovery needs

Testing, Rehearsing and Improving Business Continuity Provisions
Rehearsing business continuity arrangements

• Testing plans with a step-by-step process
• Developing test scenarios and using test results effectively
• Considering the impact of testing on the organisation

Maintaining and improving the BCMS

• Applying change control: why and how
• Ensuring normal developments are accounted for
• Leveraging test results to improve organisational practises
• Managing organisational change