Introduce the learner to the principles of conflict in the workplace.
DurationDispute Resolution & Mediation
Content
Conflict in the Workplace
Introduce the learner to the principles of conflict in the workplace.
Investigate what can cause conflict at work.
Consider your own individual style in relation to conflict management.
Managing Conflict
Introduce the learner to the principles of conflict in the workplace.
Investigate what can cause conflict at work.
Consider your own individual style in relation to conflict management.
ADR & Mediation
Gain a greater understanding into Alternative Dispute Resolution (ADR) and, in particular, mediation in the workplace.
Learn about a five stage approach to mediation and the strategies to use during these stages.
Consider the communication skills and management competencies required in order to be a good mediator
Implementing Mediation
Investigate the benefits of introducing mediation.
Identify the potential costs of ignoring conflict in the workplace.
Provide strategies for implementing mediation in your organisation. In addition, to draft a personal action plan for implementation.
Audience
Those individuals who are involved in or manage any form of dispute resolution and mediation within the workplace.
Outcome
Ability to deal with conflict in the workplace.
Understand strategies for implementing mediation in the workplace.
General understanding of Alternative Dispute Resolution (ADR)
Tyneside Training Services (TTS) established in 1969, is a Transport and Logistics training company with a fantastic reputation for delivering outstanding service.
Mostly operating within the North of England, but also providing training to clients and customers on a national level. Our full offer provides of an extensive range of logistics courses covering various disciplines such as, LGV C+E Artic, C Ridged Vehicle 7.5 tonne, Coach/Bus, Minibus, Fleet Training, Car and Trailer Training, Fork lift, Plant and many more courses associated with transport and logistics.
We have recently merged with Diamond People an organisation that provides over 100 personal development and career enhancing training programmes. We firmly believe that people are the cornerstone of success, our innovative and flexible approach to people development enables us to deliver credible, cost effective ways of developing people at every level within a business.
These programmes are delivered either in the physical classroom or in tutor-led, virtual classrooms. Either way, our network of trainers is hand-picked to ensure we provide learning which is engaging, transferrable to the workplace as well as being current, relevant and best in class.
Teaches about the benefits of mindfulness for mental and emotional wellbeing, how to incorporate mindfulness into daily life, and offers practical strategies for stress, depression, and anxiety reduction.
Mindfulness helps us to become more aware of how we feel and how we perceive what's happening. This can help to reduce feelings of
Want to gain a basic understanding of mental health issues
Stress is endemic right now and so this is for anyone, at any level, who would like to deal with pressure more effectively and would like to learn the art of more mindful behaviour.
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