Dispute Resolution & Mediation

Dispute Resolution & Mediation

Content

Conflict in the Workplace

• Introduce the learner to the principles of conflict in the workplace.

• Investigate what can cause conflict at work.

• Consider your own individual style in relation to conflict management.

Managing Conflict

• Introduce the learner to the principles of conflict in the workplace.

• Investigate what can cause conflict at work.

• Consider your own individual style in relation to conflict management.

ADR & Mediation

• Gain a greater understanding into Alternative Dispute Resolution (ADR) and, in particular, mediation in the workplace.

• Learn about a five stage approach to mediation and the strategies to use during these stages.

• Consider the communication skills and management competencies required in order to be a good mediator

Implementing Mediation

• Investigate the benefits of introducing mediation.

• Identify the potential costs of ignoring conflict in the workplace.

• Provide strategies for implementing mediation in your organisation. In addition, to draft a personal action plan for implementation.

Audience

Those individuals who are involved in or manage any form of dispute resolution and mediation within the workplace.

Outcome

• Ability to deal with conflict in the workplace.

• Understand strategies for implementing mediation in the workplace.

• General understanding of Alternative Dispute Resolution (ADR)