E-mail Etiquette

by Durban Business College Claim Listing

Learn Basic principles of communication, Communication style – knowing your audience and much more.

R999

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Durban Business College Logo

img Duration

1 Day

Course Details

  • Basic principles of communication

  • Communication style – knowing your audience

  • The importance of your “Brand”

  • What and when to send emails

  • Using the correct tone and style

  • The Salutation/Greeting

  • Introduction – the reason for writing

  • Create an accurate subject line

  • Detail/Body – what you would like to accomplish

  • Conclusion / Next Steps – what you would like to happen in the future

  • Closing and signatures

  • Sample email content and structure using techniques

  • E-mail etiquette – the do’s and don’ts

  • General tips and techniques

  • Punctuation, spelling and writing numbers

  • Windermere Branch

    196 Gordon Road, Windermere, Durban

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