Learn Basic principles of communication, Communication style – knowing your audience and much more.
Basic principles of communication
Communication style – knowing your audience
The importance of your “Brand”
What and when to send emails
Using the correct tone and style
The Salutation/Greeting
Introduction – the reason for writing
Create an accurate subject line
Detail/Body – what you would like to accomplish
Conclusion / Next Steps – what you would like to happen in the future
Closing and signatures
Sample email content and structure using techniques
E-mail etiquette – the do’s and don’ts
General tips and techniques
Punctuation, spelling and writing numbers
Durban Business College (est 1902) is an exclusive private tertiary institution. Safety and security are top priorities at the college. It is a place to which learners are eager to come to learn and share ideas - a place we can feel proud of. Durban Business College offers various programmes to people who are in need of Education, Training and Skills Development.
DBC's Full Time division provides for learners who want to attend classes from Monday - Friday in a safe and secure environment where they are able to focus on their studies and gain practical skills in their chosen careers.
Our focus is to offer personalised and interactive quality training where the development of the learner is integrated by practical, cultural and social aspects.
DBC's classes are small and personalised. Staff is friendly and supportive. They are qualified, registered and experienced facilitators, assessors and moderators. Their primary focus is their dedication to their learners and to create a simulated workplace environment of interaction. this will provide learners with the oppertunity to experience work situations during their period of study.
Projects, assignments and case studies are realistic and fit in with the changing work environment. Learners recieve Bi-annaul progress reports and feedback and there is a monthly newsletter for all stakeholders.
Learners are also encouraged to support and participate in social events throughout the year. A small library is available where learners can do research. Breaks allow for them to interact socially.
Call Centre Management & Public Relation course is offererd by CDTFA. The institute strives to deliver exceptional and high impact learning experience with outstanding competences, expertise and skills to compete in the global economic.
At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
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