Learn Basic principles of communication, Communication style – knowing your audience and much more.
Basic principles of communication
Communication style – knowing your audience
The importance of your “Brand”
What and when to send emails
Using the correct tone and style
The Salutation/Greeting
Introduction – the reason for writing
Create an accurate subject line
Detail/Body – what you would like to accomplish
Conclusion / Next Steps – what you would like to happen in the future
Closing and signatures
Sample email content and structure using techniques
E-mail etiquette – the do’s and don’ts
General tips and techniques
Punctuation, spelling and writing numbers
Durban Business College (est 1902) is an exclusive private tertiary institution. Safety and security are top priorities at the college. It is a place to which learners are eager to come to learn and share ideas - a place we can feel proud of. Durban Business College offers various programmes to people who are in need of Education, Training and Skills Development.
DBC's Full Time division provides for learners who want to attend classes from Monday - Friday in a safe and secure environment where they are able to focus on their studies and gain practical skills in their chosen careers.
Our focus is to offer personalised and interactive quality training where the development of the learner is integrated by practical, cultural and social aspects.
DBC's classes are small and personalised. Staff is friendly and supportive. They are qualified, registered and experienced facilitators, assessors and moderators. Their primary focus is their dedication to their learners and to create a simulated workplace environment of interaction. this will provide learners with the oppertunity to experience work situations during their period of study.
Projects, assignments and case studies are realistic and fit in with the changing work environment. Learners recieve Bi-annaul progress reports and feedback and there is a monthly newsletter for all stakeholders.
Learners are also encouraged to support and participate in social events throughout the year. A small library is available where learners can do research. Breaks allow for them to interact socially.
Customer Service Excellence course is offered by JHJ Training. Our training approach focuses on a specific framework that ensures success, relevancy and implementation.
Front Office Skills course is offered by Hope 4 Future and it includes certificate of attendance.
Don’t think about pursuing contacts anymore, but pursuing people. People have hopes, fears and dreams and more to them than just telephone numbers and e-mail addresses.
Customer service is a key to every organisation and this programme is designed specifically for people who interact with customer on a face to face, telephonically, through exchange of e-mails and social media. SAIL’s programme has been designed to meet the needs of those people who may wish to p...
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
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