As an accountant, you face a unique challenge when you communicate with your clients. Every day, you must convey technical information in a way that is easy for your clients to understand. Most of your contact with clients is in a written format.
DurationAs an accountant, you face a unique challenge when you communicate with your clients.
Every day, you must convey technical information in a way that is easy for your clients to understand. Most of your contact with clients is in a written format. Therefore, it is critical that you apply strategies for effective written communication.
During this course, we will create a checklist for drafting persuasive e-mails and documents. Although the checklist focuses mainly on communicating with clients, it will also be useful when you communicate with co-workers.
The course is practical, rather than theoretical. It is filled with real-life examples, and the techniques it covers can easily be applied to your business writing.
Learning Objectives:
By the end of this course, participants will be able to write with:
Chartered Professional Accountant (CPA) is the Canadian business and accounting designation representing more than 200,000 professional accountants across the country. As part of the CPA profession in Canada, CPA Alberta is the professional organization for more than 30,000 designated accountants across the province.
Learn techniques to communicate assertively and present a positive and approachable attitude
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