Effective Communication And Infulencing

Effective Communication And Infulencing

This two-day course will provide you and your team with a range of skills and behaviours that will allow you to communicate clearly and effectively.

And one of its great strengths is it is customised to your organisation’s needs and requirements.

We will work with you ahead of this interactive workshop to tailor it to your working practices and specific communication and influencing needs.

This in-house programme works best with a group of 4-10 people and typically includes explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more.

The Communication Process

Identify what effective communication looks like, what the barriers are to it and the different ways we communicate.

Effective Communication Skills

Establish active listening, develop your questioning skills and use positive language.

Different Types of Influencing

How does influencing differ from manipulation and how do you develop your preferred influencing style?

Behaviour Breeds Bahaviour (Transactional Analysis)

The hidden meaning in what we say and what we receive and how to recognise if what you're saying is calm, rational, logical and professional.

Body Language

Understanding the impact of body language in communication and how it influences others.

It's All in the Voice

The importance of tone of voice and how it influences others.

Written Communication

Why you need to plan and prepare your written communication and understanding different structures and formats.