This workshop will lead participants through an interest-based approach to communication and provide strategies to maximize collaboration and minimize opportunities for conflict.
DurationEffective communication is more than just the transmission of information. It is an interactive approach that ensures understanding by all parties, allows everyone’s interests to be heard, and next steps are aligned.
This workshop will lead participants through an interest-based approach to communication and provide strategies to maximize collaboration and minimize opportunities for conflict.
This workshop would be appropriate to improve communication skills for employees interacting with both internal and external stakeholders, or for supervisors and managers hoping to improve communication skills with their employees.
Agree will customize the agenda in order to incorporate requests for specific skill development, to refine the agenda for the skill set of participants, and to customize exercises and role plays that reflect the situations commonly found in their workplace.
Participants will Learn the:
3 levels of listening
barriers to communication
the 5 conflict modes, and how they impact our ability to manage conversations
active listening skills
taking an interest-based approach to communication
problem-solving skills
Agree Inc. provides the highest quality conflict management services to individuals, businesses and government organizations with a focus on effectiveness and value.We encourage the use of appropriate decision making processes with an emphasis on collaboration, Partnering and consensus.Mismanaged conflict produces hostility, stress and costs to individuals and organizations. If you are interested in reducing the costs of conflict, making better decisions, or more effectively dealing with change, a few moments discussing options with Agree is time well spent.
Our Approach
Agree focuses on helping clients make better decisions through the use of appropriate conflict management processes. Experience has shown that this approach will significantly reduce the cost of conflict management. At the same time, processes which emphasize principled negotiation, consensus building and collaboration tend to empower and increase the effectiveness of all involved.
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