Effective Communication

Effective Communication

This course is suitable for anyone who wants to improve their ability to communicate effectively in the workplace. We know the success of any organisation is influenced by the ability to build and maintain relationships with colleagues and customers in order that the organisations key aims and objectives are met.

Team morale tends to be higher in a workplace where communication is good. Confidence is improved when employees have the information they need. The more people feel in control, the higher their motivation tends to be.

Key Objectiives

After attending this course delegates will be able to:

• Understand the communication cycle

• Recognise and overcome barriers to communication

• Consider the most effective means of communication

• Understand the importance of listening

Course Outline

• Stages in the communication process

• Barriers to communication and how to overcome them

• Different ways to communicate and their relative advantages and disadvantages

• The importance of effective communication in the workplace

• Methods to ensure effective communication in the workplace

• Improve listening and questioning techniques

Key Benefits

• More effective methods of communication

• Increased confidence

• Different strategies to overcome barriers

• Improved skill and ability