Effective communication is about more than exchanging information – it’s about understanding the emotion behind the information. It can improve relationships at home, work and in social situations by deepening connections to others and improving teamwork, decision-making and problem-solving. Good co
Effective Communication
The benefits of effective communication
In the digital age we send, receive and process huge amounts of information every day. Smartphones and other electronic communication devices have caused the average human attention span to drop significantly.
In the year 2000 humans could hold a thought for 12 seconds. Now it’s eight, one less than a goldfish’s. Never before has the need for clear communication been so important.
Effective communication is about more than exchanging information – it’s about understanding the emotion behind the information. It can improve relationships at home, work and in social situations by deepening connections to others and improving teamwork, decision-making and problem-solving. Good communication enables people to convey negative or difficult messages without creating conflict or destroying trust.
It combines a set of skills including nonverbal communication, active listening, the ability to manage stress in the moment and the capacity to recognise and understand your own emotions and those of the person you’re communicating with.
Course content
Our Effective communication course teaches the importance of good communication and how improving these skills can make it easier to get better results and be more effective in the workplace. What the course covers:
How essential good communication skills are
Communication is individual
The communication cycle
What gets in the way of good communication.
Who is it for?
Anyone who requires good communication skills to produce work correspondence like business emails and letters, hold meetings, appraisals and presentations or carry out interviews, performance management and people management.
When and where are our courses held?
If you have eight or more participants our highly experienced tutors will come to your workplace to deliver any of our courses. For organisations with fewer than eight participants we run public courses on various dates throughout the year.
About
Nuts and Bolts Training was founded in 2016 by Julie Freemantle and Steven Proudfoot to deliver training to the housing sector.
Training is based on research that identified the specific needs of employers across the housing sector and often customised to individual employers’ requirements. Feedback from clients and candidates is consistently very positive.
The feedback praises both the quality of the courses and the quality of our specialist trainers. Each trainer has a high level of expertise in the housing sector and show great skill in engaging and motivating candidates.
The move to on-line delivery in 2020 has proved to be very popular and is now an established format. We are also looking to reintroduce face to face training as client’s needs change. In addition, we are happy to consider a blend of formats as flexibility in this area is clearly the way ahead. Whichever route is chosen we are confident that the experience of our team will enable us to meet our clients’ requirements.
Background
Julie was previously head of training at Asset Skills, the government licensed Sector Skills Council for Housing, and Steven was Chief Operating Officer of the same organisation. Julie has also held senior training positions at Associated British Ports and Heathrow Airport whilst Steven is a Director of a rural Housing Association and of a charity that runs a specialist care facility in a remote area.
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