Effective Communication

by Quality Support Group QSG Claim Listing

In this classroom-based, hands-on course, participants learn and practice the techniques and models of effective communications using real-world situations in a safe training environment.

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Quality Support Group QSG Logo

img Duration

12 Hours

Course Details

In what situations do you find it most difficult to communicate? Is it when giving feedback, critiquing others, or dealing with a lack of performance issue? How about when you think your manager or supervisor is wrong?

In this classroom-based, hands-on course, participants learn and practice the techniques and models of effective communications using real-world situations in a safe training environment.

During training each participant will also take self-assessments to identify their strengths, weaknesses, and specific social style (Driving, Expressive, Amiable, or Analytical). Additional topics include: Active and Reflective Listening, Feedback, Team Communications, when to use technology to communicate, and the importance of face-to-face conversations.

 

Course Outline:

  • Definition of Communications
  • All forms of Verbal & Non-Verbal Communications
  • Effective Listening
  • Reading Body Language
  • Active Listening Skills
  • Reflective Listening Skills
  • Open-Ended Question Asking
  • Asking Clarifying Questions
  • Email Effectiveness
  • Social Styles Assessment & Workshop
  • Feedback
  • Team Communications & Barriers to Effective Communications
  • Departmental Tours to better understand all departments
  • Boston Branch

    319 Littleton Road #206, Boston

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