Effective Communication

In what situations do you find it most difficult to communicate? Is it when giving feedback, critiquing others, or dealing with a lack of performance issue? How about when you think your manager or supervisor is wrong?

In this classroom-based, hands-on course, participants learn and practice the techniques and models of effective communications using real-world situations in a safe training environment.

During training each participant will also take self-assessments to identify their strengths, weaknesses, and specific social style (Driving, Expressive, Amiable, or Analytical). Additional topics include: Active and Reflective Listening, Feedback, Team Communications, when to use technology to communicate, and the importance of face-to-face conversations.

Course Outline:

• Definition of Communications
• All forms of Verbal & Non-Verbal Communications
• Effective Listening
• Reading Body Language
• Active Listening Skills
• Reflective Listening Skills
• Open-Ended Question Asking
• Asking Clarifying Questions
• Email Effectiveness
• Social Styles Assessment & Workshop
• Feedback
• Team Communications & Barriers to Effective Communications
• Departmental Tours to better understand all departments