This module is essential for everyone who wants to improve their communication, understand the barriers to good communication and learn how to overcome them.
Effective Communication
Course description
This module is essential for everyone who wants to improve their communication, understand the barriers to good communication and learn how to overcome them.
With a specific focus on the additional challenges raised when communicating virtually, this module will help delegates build effective communication channels with everyone around them. Delegates will take away tips and tools for giving feedback to their team members, colleagues and even their manager
Course agenda
The communication process and barriers to communication
Verbal and non-verbal communication
Questioning techniques
Active listening
Giving and receiving feedback
Learner Objectives
By the end of the session, participants will be able to:
Understand the communication process and the barriers that can hinder communication.
Recognise non-verbal communication and ensure they use appropriate body language and facial expressions themselves. Recognise effective words and phrases to use or avoid.
Know how to use effective questioning techniques in a variety of scenarios
Listen actively and empathetically
Provide ROBUST feedback in a variety of situations, to assist stakeholders in improving and developing their performance and behaviours
About us
HR Consultancy at its best
People are at the heart of every organisation – that’s as true in our business as it is in yours. Which is why HR Consulting requires such focus.
We understand that every business, like every person, is different. As an expert HR Consultancy we take the time to listen, learn and understand the way you work, getting to know the unique opportunities and the challenges you and your teams face.
We then work in close partnership with you to deliver bespoke HR services that help your people, and your business, to thrive and grow.
Our team offers a full range of HR services, including regular day-to-day support, strategic consultancy, one-off project work, and a rapid response service for those challenging times when urgent support is required.
Our people are CIPD qualified specialists who work with companies like yours across London and The South East. Since 2004, they have been the key to the success of our business – and we’d love them to be instrumental in yours.
In the competitive world of business, first impressions are everything. Developing impeccable business etiquette is essential to stand out from the crowd and achieve your goals.
With over 30 years in Personal Development and Training we work with experts in their fields to deliver courses that are tailored to your needs, in an engaging and informative way.
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