Effective Communication

Our Effective Communication training course will help you ‘lubricate’ your business by enhancing your communications. During the course attendees will have the opportunity to consider their own situation and develop a personal communication style that works for them and their business.

Please note that this course is customisable, so you can focus on learning the communication skills that are most important to you.

Benefits of attending this course…

Effective communication is the ‘lubricant’ for any successful business. It is an empowering skill that enables staff to deliver results through strengthened team work and collaboration!

The purpose of this course is to identify the key elements of communication, and to understand how the successful implementation and mastery of each element can help your business perform at its best.

Who is it for?

Those who recognise the importance of effective communication and who wish to improve their skills.

Objectives

By the end of the training you will be able to…

• Identify the key channels of communication in your organisation.

• List the barriers to effective communication (and know how to avoid them).

• Demonstrate effective writing, speaking, listening, and questioning skills.

Content

• The communication cycle (and what happens if it breaks-down).

• Developing effective writing skills…

• Audience analysis and adaption.
• The correct use of punctuation.
• Aspects of good style – parallelism, transition, and signposting.
• Dealing with grammar and spelling.
• Editing and proofreading.

• The effective use of email (and what can go wrong if you don’t keep alert).

• Developing your listening and questioning skills (including the use of reflective listening).

• The importance of an effective telephone manner.

• The benefits (and drawbacks) of adopting an aggressive, passive or assertiveness stance when communicating.

• Action planning for implementation (and follow-up) after the course.