Dive deeper into the intricate world of communication where tone, body language, and facial expressions play pivotal roles. This course unravels the layers of effective communication, teaching you:
DurationEffective Communication & Influencing Skills
Effective Communication & Influencing Skills Training Course
Did you know that the words we utter are just the tip of the communication iceberg? Dive deeper into the intricate world of communication where tone, body language, and facial expressions play pivotal roles. This course unravels the layers of effective communication, teaching you:
The subtle nuances of tone and how it can change the message
The power of non-verbal cues and their impact on conversations
Techniques to influence with authenticity and confidence
Assertiveness skills to stand your ground while respecting others
Whether you're sealing a business deal, navigating a team meeting, or simply chatting with a friend, equip yourself with the tools to communicate with clarity, conviction and compassion.
Target audience for this training course
Suitable for anyone who wants to improve their communication skills in both business and personal situations. Communication is much more complicated and involved than we imagine.
The actual words we speak are hardly important when compared with the way we say them or the body language/facial expressions we use when communicating. This course identifies the fundamentals of effective communication, influencing and assertiveness skills.
Course Content
Identify Fundamentals of Effective Communication
What is effective communication?
Main components of communication
The five Ps of communication
Communication Styles
Communication Preferences - Visual, Auditory, Kinaesthetic
Body Language
Assertiveness
What is assertiveness
How assertive are you?
Passive, Aggressive and Assertive behaviour
Benefits of assertiveness
Discover what others think of you (Johari Window)
Questioning & Listening
How to ask the right questions for the right reasons
Questioning Techniques
Avoid misunderstandings and overcome communication barriers
Effective Listening Skills
Influencing Skills
Ways to influence and persuade
Barriers to successful persuasion
Successful Persuasion
Emotional Intelligence
Empathy to establish trust and communicate effectively
Dealing with Conflict
What is conflict?
Conflict Types; competitive, collaborating, compromising, accommodating and avoiding
How to reduce conflict
About Us
Paradise Training is an integral part of Paradise Computing Ltd, an IT company providing high-quality business management solutions. Together, Paradise offers expert support for Sage 200 finance software, bespoke application development, cloud hosting and IT infrastructure support as well as delivering outstanding training courses.
Track Record
We are proud to work with several international household names, as well as supporting a wide variety of valued smaller local businesses.
Since 1987 we have successfully provided robust and innovative technical solutions to our customers. Our commitment to providing on-time and on-budget delivery means many of our customers keep coming back to us, project after project.
Approach
Our approach is to resolve the challenges faced by our customers with the expertise that comes from many years of working in our chosen fields and honing our skills.
We value enthusiasm and lateral thinking, and use this to keep our services fresh. We are always learning about new methods, techniques and products and research the effectiveness of these for the benefit of our customers.
Our People
Our people are all professional and motivated, working well together in teams to provide different perspectives on issues. The teams (Cloud, Sage and Training) also exchange information regularly to see how they can support and complement each other to provide a better overall service.
Location
Paradise is based in a converted farm on the historical Althorp Estate, 2 miles north of Northampton. We service local businesses in Northamptonshire, the Midlands and nationally throughout the UK.
This places us conveniently in the heart of the UK, with roads to the north and south (M1), west (M6) and east (A14), as well as being on the main railway line with Northampton station only 5 minutes from the office. See a map here.
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