Effective Communication Skills

Effective Communication Skills

It is widely accepted that effective communication skills are important in ensuring that patients receive the highest quality of care.

This Effective Communication Skills training course is aimed at helping delegates communicate more effectively with clients and colleagues. This induction and management training course will explore methods of building rapport and how to develop effective relationships.

Course Summary

The syllabus covers such topics as:

• Types of interpersonal communication

• Communicating complex messages

• The communication cycle

• Listening, body language, assertion and empathy

• Checking our understanding

• Communication and culture

• Communicating about difficult issues

• Communicating change

• Using questions effectively

• Case studies of effective use of communication