This Effective Communication Skills training course is aimed at helping delegates communicate more effectively with clients and colleagues. This induction and management training course will explore methods of building rapport and how to develop effective relationships.
DurationEffective Communication Skills
It is widely accepted that effective communication skills are important in ensuring that patients receive the highest quality of care.
This Effective Communication Skills training course is aimed at helping delegates communicate more effectively with clients and colleagues. This induction and management training course will explore methods of building rapport and how to develop effective relationships.
Course Summary
The syllabus covers such topics as:
Types of interpersonal communication
Communicating complex messages
The communication cycle
Listening, body language, assertion and empathy
Checking our understanding
Communication and culture
Communicating about difficult issues
Communicating change
Using questions effectively
Case studies of effective use of communication
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