Effective Communication Skills

Effective communication is an essential skill for personal & organisational success. We are all in the relationship business & communication is the glue that holds relationships together.  Interpersonal Communication Skills are vital for relating to others in both the social & work setting. Effective communication is a ‘life-skill’ upon which sound relationships are established.

Workshop Outline

• Understanding the key elements of the communication process

• Ways & means by which we commonly communicate

• The benefits of effective communication

• Things that get in the way

• The power of body language – it’s impact & usage

• The 5 key dimensions of effective communication

• The 5 key communication skills

• Active listening

• Questioning

• Paraphrasing/summarising

• Assertiveness

• Feedback

• Raising delicate issues (Full day option only)

• Requesting a change in behaviour (Full day option only)

• Giving & receiving feedback (Full day option only)