Effective Communication Skills

Course Overview

Building positive workplace relationships is vital for career success. Relationships can positively or negatively affect your satisfaction with the job, your ability to advance and gain recognition for your achievements.

When you build positive relationships, you feel more comfortable with your interactions and less intimidated by others. You feel a closer bond to the people you spend the majority of your time working with.

However, for a lot of people, relationship building isn't natural or easy to do. Most refuse to admit this is a concern because it is such a basic, common sense concept; they assume they already know how to do it.

Course Aims

IODT will help discover what delegates can do to contribute to a healthy workplace and building positive relationships. To identify when working with people who respect you and who value your contributions strongly affects the level of job satisfaction, in turn can improve the delegate’s ability to produce quality work.

• Identify common communication problems that may be holding you back

• Develop skills in asking questions that give you information you need

• Learn what your non-verbal messages are telling others

• Develop skills in listening actively and empathetically to others

• Learn how to make your feelings heard

• Enhance your ability to handle difficult situations

• Be aware of the five types of relationships