Effective Communication Skills

by STL Claim Listing

This course is suitable for anyone who needs to enhance their relationship with others, and present clear, positive messages in the workplace.

£650

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img Duration

1 Day

Course Details

Who Is This Course For?

This course is suitable for anyone who needs to enhance their relationship with others, and present clear, positive messages in the workplace. Both appropriate for corporate communication training as well for use in personal situations.

Benefits

At the end of this 1 day workshop, delegates will have gained the skills necessary to communicate clearly and confidently, achieve objectives through effective communication, persuade and influence, and improve workplace relationships.

Course Syllabus

Communication Styles

  • Communication styles model

  • Identifying preferred styles

  • Adapting a style as required

Successful Communication Essentials

  • 3 P's: Professional, Polite, Positive

  • Identifying and overcoming barriers to communication

  • Characteristics of an excellent communicator

Unspoken Communication

  • Active listening

  • Body language, tone

  • Building rapport

Positive Image

  • Meetings: making an impact

  • Dealing with challenging situations

  • Ensuring your message is perceived as intended

  • Phrasing your message appropriately

Personal Excellence

  • Assertiveness

  • Persuasion skills

  • Kent Branch

    Hoo Marina, Vicarage Lane, Kent

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