This interactive session is designed to offer practical tools, approaches and frameworks for effectively handling those difficult conversations
DurationWe are excited to deliver this workshop in person once again. While there are many conveniences of online delivery, these two days are designed to provide the optimal participant learning experience through dynamic delivery and engaging content in person.
For most of us, the workplace and our lives in general include many social interactions (and possible interactions) that have the potential to create significant anxiety and/or blow up and undermine desired outcomes (e.g., addressing performance problems, dealing with the failure of others to deliver on their promises, explaining why you can’t follow through on a promise of your own).
Meanwhile, human beings are generally highly conflict avoidant. The deep-seated desire to avoid anxiety-producing situations often leads to deep managerial and governance dysfunctions: avoiding conversations that should not be avoided and botching conversations that you cannot afford to botch.
This interactive session is designed to offer practical tools, approaches and frameworks for effectively handling those difficult conversations and reducing the anxiety associated with them in the process. It will draw on research related to the psychology of negotiations, perspective-taking, and the self.
Since 1998 the Conflict Management Certificate Program has offered skills-based conflict management and mediation training. During the pandemic we transitioned our training content in to a highly engaging and well received synchronous online delivery format.
We have now offer a selection of in person and virtual options, so please check the All Workshops page for details on upcoming workshops.Choose to complete individual workshops for professional development or work toward a certificate offered in the following concentrations:
Certificate in Conflict Management and Mediation
A concentration in conflict management and mediation, to develop skills for use in the workplace, community or family. Some workshops are recognized or approved by associations providing formal recognition for mediators.
Certificate in Conflict Management and Congregational Leadership
A concentration geared toward those involved in faith based organizations, approached from a Christian faith tradition.
Customized Training
Available on a conflict management topic of your choice. Workshops in any of the areas of concentration can also be adapted to your needs.
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Vivian is on-hand to provide information about the best practices when crafting your resume and applying for new roles in the job market.
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