Effective Conflict And Communication Skills

by Academy Global Claim Listing

By recognising their own conflict handling styles and contrasting these with others, participants will learn practical skills which they can apply in a strategic and timely manner to their work and personal lives.

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img Duration

1 Day

Course Details

In this workshop, participants will discover the underlying causes of conflict and the role of communication in resolving these. By recognising their own conflict handling styles and contrasting these with others, participants will learn practical skills which they can apply in a strategic and timely manner to their work and personal lives.

 

Who Is It For? 

Individuals seeking to improve their conflict resolution skills and communication skills when dealing with internal as well as external stakeholders

 

Learning Outcomes:

  • Identify the benefits of constructive conflict and misconceptions on conflict
  • Understand the conflict cycle: causes and warning signals
  • Recognise communication barriers and understand the communication process
  • Identify personal communication and conflict handling styles
  • Apply active listening and effective questioning skills
  • Understand the role of mediation and confidentiality
  • Adopt a mediation or facilitation role with ease
  • Apply techniques to effectively manage different emotions
  • Understand the concept of emotional intelligence and its use in effective conflict resolution
  • Deliver feedback more effectively
  • Sydney Branch

    Level 8, 3 Spring Street, Sydney
  • Melbourne Branch

    454 Collins Street, Melbourne
  • Brisbane Branch

    Level 3, 240 Queen Street, Brisbane
  • Canberra Branch

    Level 6, 1 Hobart Place, Canberra

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