Customer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer services.
DurationCustomer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer services.
This course has been designed for learners who are keen on fostering long-term relationship with their customers and exploring effective customer relationship management strategies.
The course presents you a self-assessment quiz that will help you gain a deeper understanding of factors critical to your business and customers.
What you will learn:
By the end of the course, you will be able to:
Implement CRM in your business
Familiar with the basics of terminology
Decide which customer relationship strategies are right for you
Use CRM to improve client relationships
Analyse ins and outs of effective client management
Course outline:
Customer relationship management
What CRM is and who it serves
Checklist for success
Requirement driven product selection
Considerations in tool selection
Strategies for customer retention
Building the future
Homegrown vs. application service provider
The development team
Evaluating and reviewing your program
AAMC Training Group is a wholly Australian owned Registered Training Organisation (RTO number 51428), operating nationally and internationally.
Covering over a dozen industries AAMC Training offers a range of continuous professional development (CPD) and accredited training courses.
Our experience, knowledge, understanding and vision of the industries we support puts us ahead of the rest!
AAMC Training offers flexible options for your learning, to suit busy lifestyles and preferred individual learning styles. We support the learning objectives, planning and principals of our Australian and international clients, offering consulting services along with an online training management system that is effective, professional and catered to meet YOUR business needs.
Caring for more than ‘just’ your education, AAMC Training partners with industry specialists designed to help your business develop, grow and survive the ever changing regulatory environment.
Accredited training courses range from Certificate, Diploma, Advanced Diploma,RG146 (ASIC approved). These are the same level recognised courses delivered via TAFE and Colleges, some are recognised by Australian Universities as entry level requirements (conditions may apply). AAMC Training can also customise CPD courses to meet your requirements.
We are CX Training and we take pride in offering superior customer relationship management training to all businesses that need to add relevant skills and tools to manage difficult situations, deal with customers and ensure interactions are positive and more efficient.
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In this session participants will acquire the skills to understand Customer Relationship Management and explore the components that contribute to a successful CRM strategy.
This course demonstrate through interactive discussion and hands-on practice the fundamentals and applications of Customer Relationship Management.
You will develop the skills to enable you to design a business plan and a budget. You will be able to define different types of business plans and key points in effective budgeting, explore the feasibility of new initiatives and identify internal and external factors relevant to preparing a busines...
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