Effective Office Management And Administration Skills

by Foreign Corporate Training Limited FCTL Claim Listing

This course has been designed to provide the delegates with the interpersonal and professional skills required to be more confident and effective as a Manager.

£3600

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img Duration

5 Days

Course Details

This course has been designed to provide the delegates with the interpersonal and professional skills required to be more confident and effective as a Manager.

 

The Course Will Cover:

  • Module 1
    • The Nature of Management
    • Management skills
    • Personal Presentation skills
    • The Roles and Responsibilities of a Manager
    • Planning, Organisation and Co-ordination
    • Problem solving and Motivational Techniques
    • Persuasion and Negotiation Skills
    • Preparing and Conducting Effective Meeting
    • Issues and Crisis Management
    • Office Management Skills
    • Emotional Intelligence
    • Building and Managing a high Performance Team
  • Module 2
    • Performance Management – Setting Objectives and Reviewing Progress
    • Introduction to Public Relations and Protocol Management
    • Monitoring Work and Quality Control
    • Time and Stress Management
    • Confidence Building Mechanism
    • Security at work
    • Health and Safety at work
    • Introduction to Managing Human and Financial Resources
    • Effective Communications skills and Importance of Communication
    • Managing Grievances and Disputes
  • Nottingham Branch

    8 Experian Way ng2 Business Park, Nottingham

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