Effective Root Cause Analysis

by Association of Malaysian Medical Industries (AMMI) Claim Listing

This training provides the learner with a basic understanding of the principles and techniques of effective Root Cause Analysis and provided concepts needed to effectively perform investigations. The course is ideal for anyone who needs to understand the terminology and process of effective RCA.

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Association of Malaysian Medical Industries (AMMI) Logo

img Duration

1 Full-day Course (8 Hrs Per Session)

Course Details

This training provides the learner with a basic understanding of the principles and techniques of effective Root Cause Analysis and provided concepts needed to effectively perform investigations. The course is ideal for anyone who needs to understand the terminology and process of effective RCA.

Root Cause Analysis (RCA) is one of the most common action required at every organization not only to solve day-to-day operational problems but it also plays an important role in other improvement activities such as lean sigma, risk management etc.  Root cause analysis (RCA) involves searching backwards from an undesirable effect (or problem) to its cause(s) and addressing those causes to effectively prevent recurrence.

This training enables participants to:

  • Understand the importance of getting to the root cause of a problem to assure that it is eliminated for good.
  • Recognise common barriers to root cause analysis and apply techniques to overcome those barriers.

Course Outline

  • Introduction
  • Challenge in root cause analysis
  • Benefit of effective root cause analysis
  • Symptoms vs Cause of Problem
  • Contribution factor vs root cause
  • Type of root cause
  • Root Cause Analysis Problem Solving Model
  • Root Cause Analysis Tools
  • Actions to prevent future problem- Corrective Action Preventive Action
  • Human Error
  • Root Cause analysis in a regulated environment
  • Tips for performing effective root cause analysis

Target Audience

  • Manager, team leader, quality assurance engineer/executive, supervisor or facilitator in charge of problem-solving or initiating improvement.
  • Kuala Lumpur Branch

    Level 32, Menara Prestige, No. 1, Jalan Pinang, 50450, Kuala Lumpur

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