Effective Team Communication

This course equips your team with enhanced communication practices so each member can effectively provide technical value to their peers, internal and external customers.

Key Topics:

• Communication Challenges Among…
  • Internal Customers
  • External Customers
  • Hybrid Team Members
• Recognize Different Points Of View
  • Different perspectives exercise
  • Acknowledge customer’s perspective or acknowledge all perspectives
• Know Your Communication Style and Impact on Others
  • Benefits of knowing the four different communication styles
  • Gain insight into your preferred styles of working and communicating
  • Know the strengths and drawbacks of your preferred communication style
  • Recognize and adapt to the working and communication styles of others
• ABC Communication Game
  • A simulation of how communication can break down and how to minimize it
• Listen, Ask, and Respond (LAR)
  • Listen – Listening self-assessment and exercise
  • Ask – High gain questions: 5 W’s, open and closed-ended, Yes/No, choice
  • Respond
  • The 7-38-55 personal communication rule
  • Shift to “I” statement to frame your responses
  • Identify actions, resources, and timeframes you can /cannot commit to
  • Ways to professionally say “No”