Leaders and managers who wish to increase effectiveness and explore new ways of understanding interpersonal relationships and the motivation of others.
Effectiveness And Emotional Intelligence
Who will benefit
Leaders and managers who wish to increase effectiveness and explore new ways of understanding interpersonal relationships and the motivation of others.
Objectives
Improve your leadership effectiveness through developing a greater understanding of the cause and effect of emotions. Develop the ability to use emotional intelligence and related skills to achieve personal and organisational goals.
Course Content
Understand emotions and where they come from
Recognise and understand own and others emotions
Define emotional intelligence (EQ)
Differentiate between EQ and other positive qualities which help people to do well in life
Be aware of the benefits of emotional intelligence
Develop empathy and build collaborative relationships
Identify and be aware of emotions and how they can influence behaviour
Resolve conflict and emotional exchanges
Understand others behaviours and build trust and commitment
Explore how to manage your internal state and behaviours, enhance positive emotions to ensure a better outcome
Identify the EQ competencies in which you excel in and increase self-confidence
Identify the EQ competencies you would like to improve on
Recognise the need for change, remove the barriers and consider how to inspire others to act
Identify areas where your team could benefit from the introduction of EQ.
How We Work With You
Our approach is to develop events, courses and programmes in partnership with you and together choose an in-company solution that is always highly cost effective and ensures that your learning and development objectives are achieved.
We focus on the learner’s development needs, finding creative, blended learning solutions, so that teams and individuals get a structured learning experience that meets the organisational demands, goals and objectives.
By completing a detailed analysis prior to any training programme we can establish the bench mark starting point.
Programmes are then designed to ensure that the learner is informed, challenged, inspired and motivated to achieve success using a blended approach and accelerated learning techniques.
Following the delivery of any training event, we evaluate the programme results and chosen learning methods with you. All delegates complete a personal development and action learning plan to help transfer of learning into the workplace.
We often adopt a pilot approach to ensure that individual events within an assignment are achieving the intended impact. We are then able to make what are often minor adjustments to achieve more powerful outputs.
Our proposed approach to any assignment will be based on your company vision, values and strategic goals, following the on-going cycle outlined below.
Continuous improvements can be made thereafter using the cycle as an on-going process.
Working in partnership with you
Understand your current situation and business goals
We will work with you to quickly understand your business, strategic goals, values and aspirations, helping to identify people development priorities to achieve your specific objectives.
We are expert in rapidly getting to know our clients culture, processes and people, in order to create specific content, case studies and approaches that work for you.
Design - Plan and agree the most effective strategy
Our solutions are bespoke and tailored precisely to your need. There is nothing predefined or prescribed about our approach, nor are we tied to any particular method or technology.
We use our learning design expertise to diagnose performance gaps and create solutions grounded in a deep understanding of how people learn and develop With many years experience of designing training programmes, and measuring their success means that we can quickly identify which performance metrics will accurately predict the outcome you desire. We then develop the programme and content to produce measurable results quickly, incorporating a full range of high impact blended learning solutions
Implement the programme, deliver the plan and achieve goals
Our programmes are highly interactive and deliver behavioural change, they provide practical development, which attendees can take back to the workplace and put into practice immediately.
Our inspirational trainers, facilitators and coaches all have many years of experience and have been handpicked for their knowledge and interpersonal skills. They all have highly credible track records in people development and senior leadership roles.
Embed - The learning and behaviours
We offer a range of embedment activities following any event, to ensure the transfer of new skills, knowledge and behaviours to the workplace and make the changes stick. We can support line managers with:
Observations with feedback and coaching
Monitoring and assessing performance against agreed criteria
Coaching sessions and agreed goals
Knowledge testing
Support with online refresher modules
Project work to assist knowledge development
A team of trained coaches to support the programme
Actors for skills practice sessions
Lunch and learn events
Evaluate, Measure impact and benefits
The process of measuring results begins during the programme design stage, so the learning outcomes are tightly aligned with your strategic objectives. It is an ongoing process which leads to decision making and planning for future training.
Therefore, a useful and informative evaluation program needs to be part of the programme There are many excellent methodologies and tools for evaluation as well as practical ways to retrieve good results and we will tailor these to measure precisely what’s needed.
This workshop is designed to equip leaders with the practical skills and tools they need to demonstrate Emotional Intelligence (EQ) in their day-to-day roles and responsibilities.
This course looks at the 5 aspects of Emotional Intelligence (EQ) and how they are relevant in the workplace both face to face and in hybrid/remote teams. We explore the 5 aspects of EQ and how they apply to us. And those we interact with.
Each day, individuals are faced with various challenges in the workplace. Whether it is using social skills and interpersonal skills with a difficult customer or a problem to solve, the ability to manage emotions becomes increasingly important.
In this module, delegates will be introduced to the concept of emotional intelligence. Delegates will walk away with a better understanding of their strengths and weaknesses and a plan of how to best apply this knowledge.
Emotional Intelligence is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way.
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