Email Etiquette

Email-Etiquette course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen.

Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively.

Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing.

The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Comes with a companion CBT program.

Target Audience

The typical students of this course will be representatives, managers, or executives, who need to learn how to use E-mail effectively.

E-mail Basics

• Topic A: E-mail Characteristics
• Writing online versus paper
• Understanding the advantages and disadvantages of e-mail
• Understanding the cultural significance of e-mail
• Topic B: E-mail Programs
• Using an e-mail program to send e-mail
• Topic C: When to use E-Mail
• Communicating by e-mail
• Understanding when to avoid using e-mail
• Topic D: Writing an e-mail message
• Using the MAIL acronym

E-mail Policies

• Topic A: Company Policies
• Avoiding improper e-mail messages
• Ensuring employee compliance to e-mail policies
• Topic B: Copyright laws, viruses and liability
• Avoiding copyright infringement
• Avoiding viruses
• Identifying e-mail liability

E-mail Features and Security

• Topic A: Features of an e-mail program
• Using attachments
• Using priority lables and signature files
• Discussing e-mail program options
• Topic B: Securing e-mail
• Using encryption and digital signatures
• Using passwords

E-mail Messages

• Topic A: Message headers
• Using headers
• Topic B: E-mail message body
• Including proper greeting
• Structuring an e-mail message
• Closing an e-mail message

E-mail Effectiveness

• Topic A: E-mail recipients
• Considering the factors that determine e-mail writing
• Anticipating recipient reaction
• Topic B: Message Management
• Managing your e-mail effectively

Netiquette Guideline

• Topic A: Netiquette style
• Using proper tone
• Following formatting guidelines
• Topic B: Emoticons and abbreviations
• Using emoticons and electronic abbreviations

Composing Online Correspondence

• Topic A: Online communication
• Achieving the objective of the message
• Topic B: Language and punctuation
• Improving online writing style
• Using punctuation correctly
• Topic C: Efficient writing habits