Emotional Intelligence At Work

EQi measures the ability, capacity, or skill to perceive, assess, and manage the emotions of oneself, of others, and of groups. In this course, you will gain the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.

You will leave the course able to state the role of EQ in your effectiveness as a leader and list the business case for EQ. The pre-course assessment and interpretation during the course will provide insight into your current working relationships and help you prioritize areas for improvement.

Key Topics:

• Self-Perception Scales
  • Self-Regard: respecting oneself; confidence
  • Self-Actualization: pursuit of meaning; self-improvement
  • Emotional Self-Awareness: understanding own emotions
• Self-Expression Scales
  • Emotional Expression: constructive expression of emotions
  • Assertiveness: communicating feelings, beliefs; non-offensive
  • Independence: self-directed; free from emotional dependency
• Interpersonal Scales
  • Interpersonal Relationships: mutually satisfying relationships
  • Empathy: understanding, appreciating how others feel
  • Social Responsibility: social consciousness; helpful
• Decision-Making Scales
  • Problem Solving: find solutions when emotions are involved
  • Reality Testing: objective; see things as they really are
  • Impulse Control: resist or delay impulse to act
• Stress Management Scales
  • Flexibility: adapting emotions, thoughts and behaviors
  • Stress Tolerance: coping with stressful situations