Emotional Intelligence At Work

Overview: Emotional Intelligence Training

A critical skill in the modern workplace is the ability to understand and manage our emotions, as well as recognising and influencing the emotions of those around us; the skills, and behaviours that emotionally intelligent people use every day. In fact, 71% of employers say they value emotional intelligence over IQ. (Harvard Business Review, Why Emotional Intelligence is Important, Lauren Landry, April 2019)

Forget thinking about emotional intelligence as a soft skill. Current research suggests quite the opposite, with emotional intelligence cited as one of the major differentiators between an average performer and a high achiever.

This is because the ability to engage and communicate effectively with colleagues, stakeholders and customers is an invaluable competency when it comes to handling the complex business and world challenges we are faced with today.

You will leave this workshop with practical insights to develop greater self-awareness, techniques to strengthen your personal presence, a range of approaches to build connection and rapport with others and techniques to achieve results whilst inspiring and fostering relationships which are based on understanding, trust and respect.

What You'll Learn

• Understand what emotional intelligence is, how it differs to IQ and how both can work together in harmony.

• Explore the scientific research which underpins the four pillars of emotional intelligence.

• Identify the triggers which impact our thoughts, beliefs, attitudes, and actions and how to apply techniques to manage and regulate ‘everyday’ responses to triggers.

• How to build resilience to stay focused and motivated in the face of adversity and challenge.

• How to understand the emotions and perspectives of others, and build stronger working relationships based on empathy, respect and trust; whilst being mindful of the motivations and styles of others and embracing difference.

• How to bring people together to make more informed and rounded decisions whilst balancing stakeholder requirements and organisational risks.